MadisonseatingReviews of madisonseating.com

Steelcase Leap v2 chair, came broken. Instead of having customer to repackage the chair and wait for it to send back for a replacement. The company simply send us a new chair.

The chair that I received from Madison Seating via eBay was unfortunately damaged by FedEx on the way to me, but Madison Seating’s customer service was kind enough to promptly offer me a *full* refund. Better yet, they didn’t even make me send the chair back! I appreciate this company standing behind its products and its money back guarantee, and would recommend them based on that alone if you want a solid deal on an office chair!

I purchased a Steelseries Leap V2 office chair from this company through their eBay store. I left honest and concise negative feedback stating that their "new-open box" listing was clearly a (poorly) refurbished chair with extensive signs of use and damage and should not be listed as "new" as it clearly isn't. I sell on eBay myself and know how damaging that can be so before resorting to negative feedback I sent a message inquiring about the condition of the chair and about an arm not locking in place. For the arm I was told to contact their email support outside of eBay (against policy and I'm not doing that) and the concerns about the chair being a refurb were ignored. Worst of all, they got eBay to remove the negative feedback so I'm here leaving a review because I wish I would have known what I was buying and would like to inform others. I have seen several other negative feedback removed in the past few weeks I have been keeping track as well, so clearly they know their listings are lying and choose to do so anyway. I see why they have a 99.7 rating on eBay if they are able to make negative feedback disappear. If only it was that easy for us smaller sellers. Please just list your items honestly and buyers won't feel ripped off. The price is fair for a good refurb from an established seller, but that's not what I thought I was buying and I would have purchased elsewhere had I known the chair was not new. Edit 1/5/22 - Madison Seating is now contesting this review and trying to get it removed too. Doubling down and trying to suppress valid criticism is the worst way to handle being called out for lying. Please list your products honestly. Edit 1/9/22 - An arm that will not lock in place, a strut dragging the ground, worn off markings, and rippled upholstery is NOT perfect working condition and it is insulting to say it is. The price is absolutely irrelevant to the point I am reviewing. Used chairs are being falsely marketed as new and that is extremely dishonest. This is 100% valid criticism of this seller being handled terribly.

I have had a really good experience with this company's customer service. The Steelcase chair arrived quickly. Other than one area of damage (possibly from shipping?), the chair is in really good condition. I actually didn't see any of the wear-and-tear that you would expect from a used chair. I had a sinking feeling when I had to contact them about the damage, but I have been pleasantly surprised and extremely happy with how responsive they have been to solve the problem. I simply sent them a description and some pictures and they immediately proposed a very acceptable solution leaving me very pleased. Based on my experience so far, I will be recommending them to my business associates and business contacts as a great source of high-quality used office chairs. The price was really great for such a high-quality brand name chair. So far they really seem to be standing (sitting?) firmly behind their product.

Awesome experience dealing with the customer service. Highly recommend this company. They truly take care of their customers. I recently ordered HumanScale Freedom chair. There was a damage to the chair during shipping. Upon receiving the shipment, I took pictures of the damaged chair and sent to MadisonSeating to help me resolve the issue. They promptly replied back and offered me a replacement chair. Customer service rep (Annie) was very courteous and responsive. Very happy with the way they handled the issue.

I purchased an open box Steelcase chair from Madison seating and the condition was less than I expected based on their definition of open box. They quickly responded to my concern and rectified the issue with a refund.

Do not buy from Madison Seating. The chair arrived heavily damaged, pieces were broken and it couldn't assembled. Buy from a licensed Herman Miller dealer and avoid the nightmare.

We received a defective product but customer service has been prompt and positive and promised to send a new chair to replace the damaged product.