Lookbookstore Reviews | Read Customer Reviews of lookbookstore.co

Lookbookstore Reviews | Read Customer Reviews of lookbookstore.co

Lookbookstore reviews

136 approved reviews, newest moderated first

Julia
Feb 21, 2016
Awesome customer service!
I purchased a jacket at lookbookstore. Unfortunately I choose a wrong adress which I did not notice. I called the parcel service in Germany and they told me they can't do anything for me and the parcel is returning back to China. I was really sad and wrote an Email to the lookbookstore Customer Service. They suggest to Sent me a new jacket on their cost. Although it was my fault the delivery went wrong. I am so happy and Sandy from Customer Service was really friendly.
Response from LookbookstoreFeb 22, 2016
Hi Julia, We're very sorry to hear of the hiccup that occured but we are pleased we resolved it for you. I can see the new order has been shipped on the 22nd of Feb. Please allow until the 14th of March to receive your order as weekends are not classed as working days. We hope you are pleased with new order once received. If you need anything else please don't hesitate to contact us via Live-chat, email or social media pages. Kind Regards, Lookbook Store
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Paola V.
Feb 19, 2016
poor quality
The clothes looks nothing like the picture.. They look so cheap! I am very disappointed and never order from them again
Response from LookbookstoreFeb 22, 2016
Hi Paola, Many thanks for taking the time to send in your feedback and we are sorry to hear about the issues you are having with your order. We have sent you a separate email in attempt to resolve this issue. Please reply at your earliest convenience and we will deal accordingly. Once again please accept our apologies for the inconvenience caused. We look forward to your reply. Kind Regards, Lookbook Store
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Jason M.
Feb 16, 2016
Fantastic Customer Service
I ordered a Nice co-ord set and it was too big, I worked with the customer service and got all the return info and the return Shipping is the buyers responsibility, which is understandable, but for the international shipping cost i decided to keep the wrong sized one, as its so beautiful i'm sure i know someone who would like it, and i ordered another one of the right size. They even gave me 10% off my re-order. This company is great and the shipping is excellent timing. Thank you soooo Much for the great experience.
Response from LookbookstoreFeb 19, 2016
Hi Jason, We're really sorry about the issues with your order but we are glad to hear you are happy with however this has been dealt with. We hope your new order fits you better but if you need anything please let us know and we'll be happy to help. Kind Regards, Lookbook Store
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Karen B.
Feb 9, 2016
Blush Midi Dress
I love the dress. It is just like the picture. The same color. The quality of the material is excellent not to thick and not to thin. It is made perfectly. I had questions about my size and they helped me. It fits perfectly. I am going to wear it for Valentines but it is such a beautiful neutral and feminine color that you could wear to anything. From work to out on a date. I will order from this store alot. Thanks
Response from LookbookstoreFeb 11, 2016
Hi Karen, Thank you for your detailed review. We are really happy to hear you have loved your Lookbook Store experience and the dress met your expectations. We hope you continue to enjoy shopping with us and recommend us to your family and friends. Please do not hesitate to give us a shout via our email or social media pages if further assistance is required. Kind regards, Lookbook Store
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Bernard D.
Feb 1, 2016
Order
Thank you to Lookboostore, I had a problem to order so i send an e-mail to customer services to explain my problem and 5 minutes later, i've received an answer to help me to order. So i tried again and it's was successful. They answer very fast and they are very kindly. They give me 10% for my next purchase. Thank you Lookboostore ;)
Response from LookbookstoreFeb 3, 2016
Hi Delphine, Many thanks for taking the time to leave your feedback regarding your recent experience, we do appreciate it! We hope you continue to enjoy shopping at Lookbook Store and recommend us to your family and friends. Please do not hesitate to give us a shout via our email or social media pages if further assistance is required. Kind regards, Lookbook Store
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Sabrina R.
Jan 29, 2016
Costumer
Great site I'm happy I found them
Response from LookbookstoreJan 30, 2016
Hey Sabrina, Thank you so much for leaving your review and welcome to Lookbook Store! Really happy to hear we have got ourselves a new fan :). We hope you love the items once received but if you need anything please let us know and we will be happy to help. Kind Regards, Lookbook Store
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Céline
Jan 29, 2016
Super service.
Après avoir reçu ma veste, je me suis aperçut qu'il manquait un clou. J'ai donc contacter le service client qui a tout de suite réagit et m'a proposer un remboursement partiel ainsi qu'une réduction sur mon prochain achat . Il est très rare de nos jours de trouver un site si réactif surtout à l'étranger je vous conseil donc de commander les yeux fermés!!!!!!!
Response from LookbookstoreJan 30, 2016
Salut Céline, Nous sommes heureux d'entendre que vous étiez heureux avec le service à la clientèle fourni; cependant, vraiment désolé pour la question avec la veste. Le stock de l'élément sera examinée avec notre contrôle de la qualité pour éviter la même chose en se reproduise. Si vous avez besoin d'une aide supplémentaire s'il vous plaît ne pas hésiter à nous contacter et nous serons heureux de vous aider. Cordialement, Lookbook Store
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Alicia W.
Jan 26, 2016
Very grateful
I bought a dress at Lookbook Store, it was shipped on 5 dec and almost one month later the parcel wasn't arrive. I wrote to Lookbook Store customer service and they told me to go to visit my nearest post office to hear about my order.... After receive no news about my parcel at the post office I wrote back to Lookbook Store explaining the situation..... Then they quickly gave me 2 options: 1. Refund me all the money back. 2. Send me again the same dress. I choosed the second option. The new parcel arrived at the estimated time. My surprise was that one month later the 1st parcel arrived to my place!! I wrote to the customer service again to inform about the situation and they told me to keep both dresses!! Well, this has been my experience with Lookbook Store.... Thank you!!
Response from LookbookstoreJan 28, 2016
Hi Alicia, Many thanks for your detailed review. We aim to offer good service and we are happy to hear we have provided that for you. We hope you continue to enjoy shopping at Lookbook Store and don't forget to tell your family and friends about us. Kind Regards, Lookbook Store Team
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