N/A
bad Quality
bad Quality, nothing really looked like the pictures, and it took forever to ship. Will not use again.
Lookbook Store is an online fashion boutique for women that sells premium clothes and accessories around the globe. This ever fast-growing online shopping boutique has been offering quality service to our fashionistas for several prosperous years. One thing that makes this shopping website dependable to online shoppers is that we provide free shipping for every business transaction. With our high-quality and stylish clothes and accessories, there’s no wonder that we're one of the leading online fashion stores worldwide.
Lookbookstore (lookbookstore.co) has 136 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 13 reviews with 2 stars · Clear filters
N/A
bad Quality, nothing really looked like the pictures, and it took forever to ship. Will not use again.
Cel
I ordered a coat (which took a lot of consideration because ive been seeing many bad reviews about LookBookStore but decided to give it a chance) and it took ages to arrive and the tracking page was useless and didnt tell me much, when the coat finally arrived it was NOTHING like the picture, material was different and sizing was massive! Horrible experience and so angry that i have to pay for return shipping to return it, meaning i'll only get a fraction of my money back and wasted that return shipping for NOTHING. Now i have a coat that is unwearable and just sitting in my room , dont think ill shop here again
Gabby G.
I ordered a romper that looked nothing like the picture that I was promised. The material of the romper that I received was stiff, cheap, and more that of hospital scrub material. I am not happy with my product and would like a refund!!!
hoa
After seeing the great reviews this site had I decided to order two items. The items were sent separately which I thought was odd at first, but didn't mind because within a week I got the email that my first package was being delivered. Great! Then another week went by and I still haven't gotten an e-mail regarding my second package so I e-mailed customer service and they got back to me quickly. The reason why I haven't gotten an e-mail was because the item was out of stock................... If I knew the item was out of stock I wouldn't have bought it, but seeing that they didn't list the item under out of stock, I assumed otherwise. But anyway, I didn't mind at this point because I was told the item would be restocked within 2 days of the date I emailed them. Another week passed by and I FINALLy got the email stating that my package was being shipped....my package ended up being stuck in international customs in LA for two weeks. Finally after another week, my package was out for delivery, never delivered because the carrier couldn't find the address. This review isn't bashing on the customer service of Lookbook; in fact, their customer service is amazing. It was just the unfortunate events that happened just for this single package that made me realize ordering from an international company isn't worth it. Again, this isn't a negative review on the customer service. They followed up with me after I emailed them about the events and have been extremely helpful. I understand that these events are out of their control, however, this review is to let everyone realize that what happened to me can happen to you too. Which is the risk you have to take if you want to order from China. & all USPS will tell you is that you have to sit and wait because they can't do anything about it. I still haven't gotten the package and it's been a month. Good luck!
Response from LookbookstoreApr 6, 2016
Hi Hoa, Firstly, I would like to extend my sincere apologies for the problems you have experienced with your order. Due to the fast turnover of items, on occasion an item may appear as available when this is not the case. This is due to the short time between the item selling out and then processing on the system to update as no longer available. It can also happen when more than one person buys the last remaining item at the same time. We also would like to apologize for the delay with the delivery. I understand delays like this can be frustrating however, I can assure you the majority of parcels are delivered well within the estimated delivery time-scale and only a small number take slightly longer due to factors outside of our control. We have also been made aware of a delay in customs but we have been assured they are trying to get parcels cleared and out for delivery as quickly as possible. Looking into the status of your package, it shows as having been delivered on 4-April 2016. If it hasn't been received, please get in touch via our Live-chat or email so we can help resolve this immediately. Kind Regards, Lookbook Store
Paola V.
The clothes looks nothing like the picture.. They look so cheap! I am very disappointed and never order from them again
Response from LookbookstoreFeb 22, 2016
Hi Paola, Many thanks for taking the time to send in your feedback and we are sorry to hear about the issues you are having with your order. We have sent you a separate email in attempt to resolve this issue. Please reply at your earliest convenience and we will deal accordingly. Once again please accept our apologies for the inconvenience caused. We look forward to your reply. Kind Regards, Lookbook Store
Melissa H.
My friend has ordered off of this site multiple times and had great experiences/told me that her orders usually come within 2 weeks which is reasonable. I ordered on Dec 1st and still haven't recieved the dress I bought, my birthday is in a few days and that is why I bought this dress... Haven't heard anything and as far as the tracking number all it says is that it left China ? Making me nervous that it will either not come in time, or not come at all...
Response from LookbookstoreDec 21, 2015
Hi Melissa, We sincerely apologize for the delay. I have investigated this and can see your order was dispatched from our warehouse on 1-Dec 2015. Unfortunately orders are being held in customs due to this being a very busy period. We are working closely with the courier companies to ensure all our customers' orders are delivered out as soon as possible. We understand how frustrating this can be and apologies for the inconvenience caused. We have emailed you with further information to your Lookbook Store account email. We do hope you are pleased with your purchase once received. Kind Regards, Lookbook Store
Carina
I bought a beautiful dress a few weeks ago and I still haven't received it. Last time I checked(today) it was still in China. Not really happy about that, but I hope it will be here soon.
Response from LookbookstoreNov 22, 2015
Hi Carina, We're so sorry to hear that you haven't received your order yet. We have sent you an email to the email address on your Lookbook Store account to hopefully resolve this for you. We hope to hear from you shortly. Kind Regards, Lookbook Store Team
Kaylee
I heard a lot about this boutique on social media and decided to order a few things. The bikini I received was a TOTALLY different color and definitely not what the model in the picture was wearing. Don't get fooled by the pictures!! The strings were also extremely short and not ideal to tie. The quality of the romper I received was not worth the money I spent on it. Also, the bralette I ordered was not of good quality and overall my purchase was not what I expected & disappointing after hearing such great reviews about lookbookstore.
Response from LookbookstoreAug 27, 2015
Hi Kaylee, I am sorry to hear that the items you received weren't as expected. I can see you have been in contact with our Customer Service and was provided with the return instructions. To further assist you, could you please send us some photos of the items at [email protected]? We will look into this for you and provide you a better solution. Will wait to hear from you. Kind Regards, Lookbook Store Team