Emilee
Awful Experience
I am completely and utterly disappointed with my order and the return process. First of all, based off the size chart online I ordered the smallest sizes possibly thinking they'd fit me because I am usually always a small. The blazers I got were HUGE. They were marked as smalls but might as well have been larges. So when I go to ship back you have to go thru this ridiculous process of communicating with 389572 customer service agents in order to get a return label that is not paid for. The customer service rep wanted me to measure my garments to really see if they matched the website or not. I don't care if they did or did not, that wasn't changing the fact that these blazers were swimming on me. Did I mention you have to ship it back to CHINA? So on my $75 order, shipping was $130. RIDICULOUS that a company can't not only get their sizes right but require you to cover return shipping costs. I obviously wasn't going to send the clothes back for that price so now I am stuck with 2 blazers that are huge and I'll never wear. So so unhappy with this process.
Response from LookbookstoreFeb 2, 2015
Dear Emilee, Please accept our sincerest apology for this inconvenience. We are sincerely sorry to hear your frustrations and disappointments. At Lookbook Store, we take our customer's needs seriously. We would appreciate if you can further communicate with us via email at [email protected]. This way we can help resolve your concern soonest and provide you the best solution. Hope to hear from you. Regards, Lookbookstore


