Sheila
Nice but extremely disappointed.
Im gonna be honest, the people are extremely nice! I had ordered a dress that I fell in love with and was informed that they unfortunately had no more in stock but they had ordered it for me. She gave me the date it would come by and amazingly it came before she had stated. When I opened the package, the dress was damaged and had markings on it as if it was a pen or pencil. The back of the dress looked like someone had grabbed sandpaper and scratched the material. There was also a hole in the fabric. The material is another thing. Cheap. The material was see through even with the two layers it was consisted of and it wrinkles so easily. The dress, overall, looks like a night gown. I contacted them telling them what had happened and sent photos as well. They, again, were extremely nice. But they had told me that they were not going to pay for the return shipping...the dress is 26$ and the return shipping was 20$? Not only would they not pay for THEIR damaged clothing to be returned...but the address they had sent me 1. made no sense and 2. did not exist. When I gave the post man the address they had emailed me, he looked at me and said what I just stated. He also advised me not to pay for the return postage because it's "stupid for you to have to pay for something that was their initial fault." Ive had this game happen to me before with different online stores.. I pay for the shipping and they claim they never received anything and that was that. Overall I am extremely disappointed and maybe it was my luck that I had a bad experience but that was my first and most likely last time I will ever buy anything from here. I would definitely not recommend to someone. My excitement slowly became to frustration and now the dress is and has been sitting in the original package in my room since March.
Response from LookbookstoreAug 27, 2015
Hi Sheila, I am sorry to hear that the dress arrived in an unsatisfactory condition. I can see that we have replied to you since your last contact with our Customer Service team and was advised that full refund including return cost will be processed upon receiving the item back at the warehouse. I have sent another email to the email address connected on your Lookbook Store account so that we can try and resolve this for you. Kind Regards, Lookbook Store Team


