Sophie M.
Absolutely outstanding!
I couldn't fault Lookbook. I love their website and the clothes they stock online. I regularly use the site for clothes as I like to have other items in my wardrobe that are not generic in UK stores. I recently experienced a situation where I made an order and the item was out of stock - unknowingly. The customer service team were excellent and informed me of the items progress as they knew I was on a time schedule to receive the clothing for my Hen Party. Penny kept me assured 24/& on how the order was proceeding and even sent it out to me with super fast delivery. It arrived in time and is perfect in every way! I will be spreading the word of just how great you guys are and the high level of customer service you provide.
Response from LookbookstoreAug 27, 2015
Hi Sophie, Due to the fast turnover of items, on occasion an item may appear as available when it is not the case. This is due to the short time between the item selling out and then processing on the system to update as out of stock. We are happy to hear you are satisfied with the service you have received and the dress purchased. It's always a pleasure to hear from our delighted customers. Have a great day! Kind Regards, Lookbook Store Team


