LifeStance HealthReviews of lifestance.com

Let me start by saying I never leave reviews for products, businesses, etc. I am only doing this because I am so frustrated and hope this saves someone else time and money. First off, let me say that I did like my therapist; she was great, but billing is the worst. They make you have a card on file and make you use autopay. They will randomly bill you at anytime with no sort of itemized receipt showing you why. You will then call billing, which takes hours on hold to get through. You can use the call-back feature, and they will call you back in about 5 hours. This is because they have so many billing issues that it takes them that long to call back. When you finally get through to someone and ask why you were charged, they do not give you a good answer. After days of back and forth with them, they tell me that they charge you before submitting a claim to insurance, and when insurance gets back with them, they give you credit back to your LifeStance account. They will not let you turn off auto-billing or remove a credit card from your account; they just bill you over and over again. Needless to say, I'm done with LifeStance and will be going somewhere else just to get my money back (without credit for future visits).

I am a current employee of lifestance health. I believe they are dishonest and not transparent. I do not believe that they are interested in helping people. I agree with nearly every single review. I am leaving the company based on their corporate greed. I do believe for the vast majority the staff is absolutely dedicated to providing excellent compassionate care. Staff is getting squeezed too. LifeStance not increased administrative staff to meet the needs of this growing company. More and more is falling on the provider. Lifestance buys up and takes over established practices. I was already working in an established practice, this one, when they bought us out. It has been a nose dive since. Administrative support has decreased dramatically. Company demands have increased dramatically. The most dedicated staff will end up leaving because they won't be able to tolerate the corporate mindset. It's disgusting. I did not become a nurse practitioner to not help people. Helping people in this environment is very difficult due to the cuts and the impossible online system.

My husband has gone here for months. He had an appointment today. They called him this morning to tell him his provider couldn't be in office today so he could either reschedule or do telehealth. Telehealth causes him anxiety so he wanted to reschedule. We were told we would have to pay a $48.00 late cancelation fee. Not because we couldn't be there but because they couldn't be there. If you have any issues with telehealth or being charged exorbitant fees when they need to make changes this is probably not the place to go. I will say his provider is wonderful and has nothing to do with the company policy.

They will keep charging your account for things that don’t make sense. Terrible billing and sometimes they cut the sessions out early and you get little benefit but still get charged the full hour. Sometimes they say you didn’t show up for the appointment when you in fact did then charge you a no show fee. Also Doctors haven’t shown up and then we get hit with another no show fee. Absolutely disgusting. Go elsewhere.

LifeStance Health purchased the practice I was going to. Within 3 weeks, nothing worked. Their tech is poor, there's no support line, and no one can answer the simplest question (if you can reach a person). Now I'm getting completely inaccurate bills. I'm about to report them to my insurer for potential fraud -- it's either incompetence or thievery. I like my therapist very much, so I hope she goes out on her own. Otherwise, she's not worth it.

They just scammers. I spent 3 days in a raw 3 hours each trying first to change my therapist because she was awful (she was blaming me in my depression), and then just cancel all appointments. I couldn't do it! Few times they just hung out on me after i wait for an hour in a line, 3 times they referred me to another call because they couldn't find me in their STUPID system. JUST SCAM

Terrible scheduling, terrible online system, terrible reception/administration. If you want to be frustrated continuously every time you need to make an appointment, request anything from a provider (like a life-impacting prescription), or use the online system to communicate with anyone, by all means this is your place. The provider is OK so far, but she keeps trying to switch my son to a stimulant medication. I've discussed my apprehension about the nation-wide stimulant shortage that's happening (2022-2023) but she keeps telling me to "call different pharmacies." Really. Will calling different pharmacies every month my son needs a refill solve the medication shortage? Pretty out of touch, hands-off approach. Disappointing and the whole experience feels like it's wasted a lot of my time.

If I didn't have mental health issues before, I do now! I never received any information on how to access a website to connect to my appt. I contacted the company yesterday who discovered there was a glitch on their end and he would send an email. I received the email and was finally able to create a patient file. However the needed patient forms needed signatures and only 2 of the 4 had the ability (pen image) to do this. I submitted all forms and upon waking this morning received email that the forms had been rejected due to noncompliance of a signature. I called the number and was placed on hold for approximately 55 minutes and then the line went dead. I again called the number and was caller #18 (AGAIN). During this wait, I received a call from a number (650) which I didn't recognize. I stayed on hold and then found out that this was LifeStance Health and that I had missed my appointment and to call the number. As you can imagine, I hung my call in the wait line, called the # provided and when that call was answered it asked me for a PIN number!!!!! Nothing I entered worked. I was never provided instructions on how to connect to the appointment and the forms still have no signature, nor have I received a call back to from their rep or billing dept.