LifeStance HealthReviews of lifestance.com

RE: Lifestance Health in Arnold, MD: So this just happened. I waited a long time for an in-person appt with Dr. Akira Otani. and today was finally my appt at 2:00. I get there, and the Secretary tells me "Oh I left you a voice mail telling you that the Dr. referred you to someone else." First, there was NO VOICEMAIL, (she did apologize for that), no cancellation, no notice..But I did get 3 messages on my cell to CONFIRM this appointment, which I did. if I did that, I would be charged a fee. That was very hurtful to me and so very unprofessional to say the least. You take someone seeking help, and than reject them at the very hour of your appointment. I'm disappointed, hurt and Dr. Otani, I had high expectations of you, I was wrong. And to leave the difficult task of telling me this shocking news by your office staff, that was poor.

I scheduled an appointment after my primary physician referred me to their service. Over the phone, I was told they accept my insurance. I wanted to double check on my insurance's side. My insurance rep said while the provider may be contracted, my insurance will not pay for it if their office is not contracted with my insurance. I got into their patient portal and thought that would be an easy way to contact them. I left so many messages and never heard back from them. I had to call few days later to cancel the appointment.

It is impossible to get in touch with a person to discuss anything. Once upon a time, you could call someone and the person would answer the phone and they would talk to you. That was back in the day when the hippocratic oath did not include the proviso, make sure that all billing information is complete and up-to-date. Now, you call and leave a message. You will not be able to get in touch with your doctor. These are the people who have benefitted from the failure of Congress to regulate health care. Instead, we have a bunch of vultures posing as health care professionals.

Do you have a Grandma? Does she talk about weird things that make no real sense? Does she tell you about 15 things that don’t go together? Does she not answer her phone when you call so you can’t reach her? Well Lifestance is your Grandma, it makes no sense. My shrink joined their squad a few months back. She’s awesome so I came along to continue my treatment. First off I tried to make an initial appointment at Lifestance l When you call you’re presented with 3 options by the automated attendant. 1) Talk to an “Intake Specialist” 2) Xfer to an extension and 3) Talk to the operator. Speaking of, have you noticed that every job now has “specialist” in the title. At the gym, Training Specialist, at the drugstore, Pharmacy Specialist and even at the dog groomers, Grooming Specialist. Back in the day the only way you were a valuable resource to an employer was to do many things and do them well and you were secure. Specializing in anything unless your a Doctor is limiting. That means you do 1 thing. Even if you’re great at it, the value of 1 thing is limiting. Anyway back to Lifestance, I press 1 for the specialist and no one answers….like ever! I must have called 10 times over the next week and nothing, just like Grandma. Option 2 transferring to an extension tool you to a rapid busy signal. And option 3, the call got disconnected. So I went online, created an account and I was presented with a link for all of my intake paperwork, how great! I completed everything but when selecting “submit” the site gave me an error and sent me back to the form page, which was blank so I had to do it all again! For like 40 days I tried to make an appt with no luck. So I left a voicemail saying I was with the Lottery and I needed to talk to Susan about collecting her winnings. I thought Susan was a common name and someone would call me. Someone did and I was able to finally make my appointment. The intake person took all my info over the phone. The video appointments I scheduled were fine but before the appointments Lifestance inundates you with text messages and emails reminding you of the appointment. It’s endless! But when it’s appointment time you have no instructions on where to go, what to click, nothing. But if you have any issues they want you to call them…at the number that no one answers! So I went there for an in person visit….wait for it…they made me fill out all the intake crap AGAIN! I truly don’t know what Lifestance even is. It appears to me they don’t know either. It seems Lifestance doesn’t employ them but rather provides a home base for them to work from. Bottom line, if someone from Lifestance reads this, like maybe a “Review Specialist” please pass the info to a “Hiring Specialist” and have them call me. I can help clean up the huge mess that’s been created. I’m a “Fix Crap Specialist.” Check on Grandma. Stay safe people.