LifeStance HealthReviews of lifestance.com

While the therapist and meds provider we had were good, their billing department is the worse! I have been trying everything to reach them for three weeks and nothing!! Just maybe they are too big and can’t handle it… meanwhile they do not reflect payments I have been making for months on my statements! So sick of them being so irresponsible. Why would we go back to them if they can’t run their billing department correctly?!!! 😖

I wish I can give this place negative stars. After months and months of trying to find a psychiatrist, I got an appointment. Before the next appointment with the doctor and she quit. Got another doctor, after the second visit they quit. I went through 3-4, finally got the fifth one, they were technology issues. Since these were all online appointments, I couldn’t login for the appointment. I’m talking to the psychiatrist on the phone while trying to login. By the time the technology started to work, it was too late. I had to reschedule and make another appointment. They charge me a no-show. I explain to provider what happened and they still expect me to pay the $175 because their system wasn’t working. I sent them countless emails and no one responded but I get a email every few weeks saying that I owe them $175. Avoid this place.

The Greenville RI facility have very inexperienced receptionist. I made an appointment for April 18 but when I called to ask a question, a different receptionist answered and said that I wasn't even in the system for that day! Glad I called! Another receptionist gave me an appointment for April 14 but in was telehealth! Forget about seeing a psychiatrist until November. My plan to seek out professional help for alcohol addiction by setting up a therapist before I entered detox was simply shattered. My hopes were ruined, trying to even get to see a therapist by 2 incompetent receptionists.

This is absolutely the worst mental health provider I have ever used. I have tried 3 therapists here that don’t seem to care and are not helpful, to the point I question if they even have an education in mental health work. Worse so is my medication provider. Besides her refusal to do any evaluation of my mental health or provide advice or referrals, she cannot write a correct prescription even once. All she has to do is look at my account and see what she provided me last month, but I guess she doesn’t do that, because she writes incorrect prescriptions over and over again to the point my pharmacy is so mixed up that getting a refill is a nightmare. In addition, she has failed to provide me with knowledge about a medication I absolutely needed to know in order to not end up in the hospital, or dead. She is a dangerously bad provider and Lifestance is such a mess I don’t know who to complain to or if my complaints will be heard. I will reiterate what others have said about billing as well; I recently found a major mistake on my bill and had them correct it though they did not admit fault nor apologize. I have paid many Lifestance bills without reviewing them and I wonder how much money they’ve taken me for. Yes it can be a bit easier to get in bc everyone has left them, but it is not worth it. Ignoring these reviews would be a major mistake that you will regret, trust me.

Do not go to this place. Don’t even try to make an appointment. You will be angrier.

I saw a therapist and psychiatrist through LifeStance in 2021, but had to stop my appointments when I lost health coverage. Now in 2023 I have health insurance through a new job and would like to schedule with a new provider. I tried to log into my LifeStance patient portal and there was a message that said my account had been "archived" and I would have to call PCPA to reopen the account. Well, I did, and 53 minutes later I am still on hold but have somehow been the "next caller in line" for the last 18 minutes...not sure how that's even possible. Feels like I have just been on hold in an imaginary, arbitrary queue for an eternity. I tried calling a different department on a separate line and now I'm caller #5 in a different queue. I guess I'm just supposed to sit on hold with 2 different depts indefinitely hoping someone will reopen the account?

I think I have written a review earlier in my experience with Lifestance but wanted to write an update. The problems were many, from splitting one visit's billing into two charges in an effort to squeeze more money out of Medicare, all the way to being abandoned by the nurse in charge of my care. All in the span of a few years. My doctor of 20 years was bought out by Lifestance. They assigned me to a nurse for management of meds only because at that time, I was finally stable. working, and no longer homeless. Lifestance immediately began making a mess of my care by first eliminating one of the two medications I was taking. Next they failed to get my work accommodations form filled out on time leaving me at huge risk of losing my job. I switched nurses hoping it was just that one person who was messing me up. The second nurse, M. Phillips, agreed that I needed the accommodations, so I thought I was safe. Then she, too, began changing up medications, which I agreed to try. She prescribed multiple medications at one time so that it was impossible to know what medication was doing what. She also pushed therapy (through Lifestance, of course) and I agreed that everyone would benefit from therapy but at that moment, I was beyond poor and could not afford yet another doctor. I literally live at the poverty line. She seemed okay with that. After she missed several appointments at the last minute (with no doctor or nurse to stand in for her) my accommodations renewal came up. To my shock, she just flat lied, telling me she never said she would fill out the form for my employer. After informing her that I had the appointment recorded where we discussed it, she became angry, accused me of breaking the law (it's legal in my state), and shortly thereafter, abandoned me with no notice or reason as to why. Later, she claimed that it was because I "refused" to go to therapy and "refused" medication. Both those accusations are blatant lies and again, I have full recordings of our discussions about both those things.(She even compliments me on my willingness to try whatever she prescribed.) After a complaint to corporate, a woman named Jordan said they would investigate. Not surprisingly, I got a letter from them telling me of her claims and they naturally decided she did nothing wrong. It is telling that Jordan (corporate) said the case would be closed unless I had information that would substantiate my claim, but they know already that I do. I have the recordings and they conveniently never once asked about them even after I reminded them multiple times that I have this proof. Her "efforts" to help me find another caregiver consisted of her telling me to see my PCP or call a hotline. This place is nothing more than a corporate cult designed to make a quick buck off psychiatric care, IMO. It is apparent in everything they have done to me and to others I read about on here. Please, if you have mental health issues and need serious care, do not use Lifestance.

I have a hard time logging in my portal don’t know what is going on I have to be calling the office