LifeStance HealthReviews of lifestance.com

I have been with Life Stance since they’ve taken over and while their doctors are great, their billing department is the worst I’ve ever dealt with. I’ve had numerous past issues like I had today and I’m more than frustrated with how their billing dept operates. It’s an endless circle of automated machines that don’t give you the options to speak with a human being let alone leave a voicemail! I’ve lost my insurance, but decided to keep going and paying out of pocket to maintain treatment. In an attempt to speak with the billing department again today to see what payment plan or help I can get, I spent 45 min on hold with a machine telling me I had less than 5 min to wait over and over again. After 45 min I chose to “have my place held in line” and receive a call back when it was my turn. Like every time before that was a futile expectation. Unfortunately they are only open during the hours which I work and can’t take their calls at a drop of a dime when they finally call me back HOURS later. Then, when I can call them back I get stuck in the same painstaking loop I was in before. Today, I finally reached my breaking point and told my doctors to take me off their schedules. I no longer wish to do business with a company that increases my stress when they are in the business to help patients alleviate it. How bad is that?? … update, 8 hrs since I asked for a call back when it was “my turn in line” and no returned call.

The poor review is due to the administrative/billing side. The therapist I saw was actually fantastic. But the experience with billing was nightmare enough that I am going to move on to another office/therapist. After my first appointment, my card was charged without a statement being sent or provided. My insurance was also never billed. So I have no idea if the bill was even accurate. I attempted to reach out to their billing department by both messages and phone calls. My messages all went unanswered. The first time I called, the line said to call back during normal business hours (it was 2pm on a Monday, no Holiday). They did not have a voicemail and the line just hung up on me. The next time I called, I was on hold for almost an hour. The estimated wait time never changed, always just "Your wait time is over 30 minutes". I spoke a couple times to their reception staff when I couldn't get ahold of billing. They were actually quite helpful, and I honestly felt bad for them. They said that they had recently been bought out by LifeStance. And they had been getting a lot of calls from people having similar experiences to mine. Looking at other reviews, a lot of them are very similar to the issues I had. At this point, my insurance still hasn't been billed and I still have not had a response. The only message I have had from them was regarding a declined payment this week from my credit card. And the funny thing is, I had tried to contact them last week about that. And since I never heard back from them, I was never even given the opportunity to update the information. I am expecting them to reply to this review saying, "this is not the experience we want our patients to have." But actions speak louder than words. I highly recommend looking elsewhere for mental health services. Because I'm assuming that anyone seeking that kind of care doesn't need that kind of added stress.

I’m not even really sure where to begin. It’s been a nightmare! My counselor was amazing however the billing department is terrible!! I have been charged for sessions that were already covered by my EAP through my insurance. There was literally so much back and forth and it eventually got resolved 3 months later…. Up until recently. I got another statement saying I owed money but it was already covered through my EAP last year! Oh, forgot to mention I now have a balance of $230 dollars! I don’t even know or understand where this money came from. I haven’t even been back since June of last year. I’m extremely frustrated. I don’t even know when this will be resolved, if ever!! Just save yourself and don’t waste your time.

Truly disappointed. Calling your facility causes more stress necessary. The people who answer the phone give you false information and don’t seem to be accountable. (Or apologetic or have any empathy!!!) I will no longer using them because of this.

Huge rip off - overcharged me without any notice.

DO NOT GO! Poor excuse for a mental health program. If you want psychotropic medications thrown at you without a proper assessment and to be charged outrageous fraudulent “no show fees” then this is the place for you! This is large chain and could care less about your mental health! LifeStance is an unprofessional profit driven COMPANY that frequently and fraudulently charge "No Show" fees of $100 and up!!! 7 minutes late due to a wreck on I20 = $100 "no show fee" THEY put you in the wrong "virtual waiting room" for an hour and 20 minutes and charged you another $100 no show fee! Then they charged another $100 “no show fee” for an appt that was never made! The entire facility is a horrible place, I am extremely unhappy, frustrated, and disappointed! Their billing department is a disaster and incredibly difficult to reach. You will wait over an hour on hold just to speak to a billing representative only to be told they cannot help you that you need to call another number. The billing practices are abhorrent. For over a year I’ve been dealing with the $300 they want; now they have placed the $300 in collections. I've filed a BBB complaint only to find out they are not BBB APPROVED! I will now leave them a truthful POOR review on every review site I can locate! Search LifeStance Health reviews, look at the BBB reviews and see for yourself or just look here.

Don’t bother. My son had 3 had appointments. They sent him to wrong place. Second appt they canceled , 3rd which is today the address they sent is at apartment complex tans been on hold for 40 minutes. I’m on hold as I write this. Find another dr. I’m holding so I can chew them out. Oh wait. I just got hung up on

Horrible. Have been overcharged every single time. If they do charge correctly for my appointment, I will receive a bill in the mail saying I owe more money. Was informed upon arrival for my 20 minute follow up session with Dr. Kessen at the Alpharetta location that the self pay rate for a follow up went from $175 to $465 effective January 1st. No one informed me of this. I looked through all emails, patient portal, etc and nowhere was I told about this rate increase. So I was forced to cancel the appointment that I drove across town to attend because I was not about to pay that outrageous fee. Now I have been on the phone with billing to get the other erroneous charges removed from my account. You’re better off suffering with bad mental health than trying to get help from this place.