LifeStance HealthReviews of lifestance.com

I must say David McNair is pretty awesome, I really enjoy our appointments as I feel better after are meetings. Thanks always.

Dr. Windy Meadows is the most attentive doctor I have ever had. The entire office has been very helpful, nice, and have amazing resources.

Great customer service amazing drs

Absolutely awful to deal with! I have been round and round with billing for months. I have wasted more time than I care to calculate trying to get a live person on the phone. When I finally did, I spent almost an hour holding and explaining every detail of the issue only to be billed twice again since reaching a live billing representative. I have sent numerous messages through my patient portal and NONE have been responded to. What kind of a company is this?! Very concerning and I would not recommend to a single person. They are supposed to help not cause undo stress. It seems more like a money grab to me.

I recently had an appointment at their Villages location. Since I had filled out all of my make paperwork ahead of time, I arrived just a few minutes early. The staff thanked me for filling out all of my paperwork online. It was a very long form that took me quite a while to fill out. When my therapist (Jacqueline) did come in to see me, she was a few minutes late. No friendly demeanor at all. I sat down and she asked why I had not filled out the paper work online. I told her I had an in fact the staff thanked me for doing so in the lobby. I was the last appointment of the day and I’m sure as soon as I checked in the staff left. She went back out into the lobby to talk to the staff and came back empty-handed. She had no access to the paperwork I had filled out, so essentially my entire time was spent, going over things that she should already have been prepared for. After speaking to me for 40 minutes, she gave me a diagnosis, which I felt was totally off. She told me to contact my primary doctor and have her update one of my meds to a higher dose. I thought that perhaps she was capable of this, but she passed it on. She ended the appointment 10 minutes early. So essentially, I wasted 40 minutes of my time and $400. I would never recommend this particular therapist, although I can’t speak for the whole practice. I did notice when doing a little research on her before hand that she had jumped around quite a bit from job to job. Probably a red flag.

Providers are absolutely horrible! Wouldn’t recommend to anyone. KEEP SCROLLING FOR A MORE POSITIVE PLACE

If I could give zero stars - I would. This has been the WORST experience and I tried for over 2 years. If anyone recommends this company for treatment - run. I believe their processes/practices are not only disrespectful, but unethical. And I have never written a negative review for anything, ever.

Dr. Kurapey visit was okay back in Novenmber, 2023. HER STAFF, OR WHOEVER CALLED ME BACK WITH THE APPOINTMENT DID NOT RESEARCH, OR CHECK THE HUMANA INSURANCE POLICY VERY WELL. INSTEAD OF ME PAYING HUMANA'S $45.00 CO-PAY LIKE PREVIOUS DOCTORS, LIFESTANCE WANTS $125.00. HUMANA INSURANCE INFORMED ME THAT THE DOCTOR IS "OUT OF NETWORK". THE DOCTOR'S STAFF (DESK) SAID INSURANCE WAS OKAY BEFORE I APPEARED FOR THE APPOINTMENT. NO RETURN EMAILS, OR PHONE CALLS ABOUT THE OVER BILLING. IF THEY DO ANSWER THE PHONE IT'S, "HEY, YOU'RE YELLING". I'M THE PERSON WITH THE RINGING IN THE LEFT EAR. IF THE BILL GOES TO "COLLECTION", THEY ARE RECEIVING $45.00. Thank you.