LifeStance HealthReviews of lifestance.com

If I could give 0 starts I would! Their billing department is horrible. They rarely answer or return calls. I left messages in the patient portal, they never check. Put you on hold for 50 min and hang up on you and don't call you back. I gave them the same insurance information about 5 times and everytime they confirmed they have everyting they need and still sent me a bill for almost $600. I have been dealing with this since September 2023 and it is now. January 30th 2024. I would never recommend them

Please do not use this provider. All they care about is dragging out appointments and overcharging patients. Provider we used was not caring and doesn't take parent or child concerns into consideration. As for the overcharging, for example, we have 15 minute sessions, that she was always late for and we get charged $250 for the 15 minutes and then $135 more dollars for 16-37 minutes. They literally go to 16 minutes just to charge the additional fee for the 1 minute (and probably not even that long because of provider being late to the appointments). In addition provider prescribed my child 2 serotonin meds at the same time because they refuse to prescribe stimulant meds for ADHD until you have gone through at least 4 rounds of non-stim meds. Well the non-stim meds gave my child serotonin syndrome (or something resembling it) in conjunction with the antidepressants and she was very ill and had to stop taking them. Instead of just prescribing the next med, they wanted to charge us $385 for another meeting to discuss how sick their treatment made my child. At this point we just found another provider who told us how dangerous their prescribing practices were and that she was very shocked that route was taken by a provider at LifeStance. My child now has another provider that is caring and concerned and has her on meds and she is now thriving. We had seen the provider at LifeStance for 4 months with no improvement and a very scary medical issue that could have been life threatening. If you need any other reasons to avoid this provider, note that it is near impossible to get a hold of anyone by phone. I had never been on hold for less than 45 minutes and up to 1 hour and 15 minutes where their automated system disconnected me. Their patient portal frequently does not work. Everything about dealing with this provider was shady at best and dangerous at worst. Do yourself a favor and see someone else who actual cares about patients and proper treatment.

I want to put zero stars. I made an appointment for my son and completed all the paperwork. The EVENING before the appointment, someone from their office calls me and tells me they are calling about the paperwork. I advised them I had completed all the paperwork for the appointment in the morning. The representative for the company then advises me they need a credit card on file before the appointment. I advise I will not be adding a credit card on file at this time. She then tells me that I have until the end of the business day to add a credit card on file or the appointment would be canceled. Therefore, it was my understanding that the appointment was cancelled. I then a receive a bill for $150 with no explanation. I contact them online and am advised it is due to no show for an appointment. I explain what happened and that they canceled the appointment and I should not be charged when they canceled the appointment. I was advised I still have to pay the $150. Do not deal with this company. This company appears to be very shady and have illegal dealings.

Had a session on 11/27. Made sure my insurance covers it. Got the confirmation. After one ZOOM session brought the insurance card to the Mission Valley office IN PERSON. The girl made the copy. A month or so later get a bill for $345. Called the office. They give an option to call you back so that one does not sit there forever. Left my phone number. 3 hours later - no phone call. Are you saying your people are not able to answer the phone for 3-hours? You guys are a joke.

Arrived early for my appointment as directed and sat there and sat there and sat there —no staff at front desk to register with as directed. Eventually therapist came out and led me into her office. She told me that she was new and noted that the front desk was not attended on a regular basis. After the first session (which was an hour, instead of the 1.5 hours I was told to expect), she recommended coming back for 4 weekly sessions. Initially I agreed, but upon reflection, I decided that the system/counselor were not for me. I called to cancel my future appointments and was told that there were no further appointments scheduled for me. The person I spoke to said that she would notify the counselor, but I am going to follow up with another call to make sure that my appointments really have been cancelled. My experience thus far did not fill me with confidence that this would be done.

I am completely appalled by the lack of communication especially considering I was a new patient. I did everything I was asked as a new patient. When I set this appointment up on Wed I was emailed multiple forms which were completed in a tamely manner. I confirmed my appointment by the link that was sent to me via email. My appointment was scheduled for 2:30 PM and I was on before 2:30 PM completing an extensive amount of HIPPA verification questions, reading additional forms that required my consent for medical records, office procedures, and insurance and payment information. All of which I have to read before signing. I was logged in and in the waiting room que which is all apart of the check in process. As a new patient i want to make sure that I'm reading and answering everything correctly. New patient visits takes a significant amount of time, I know because I work in a doctors office myself. I understand that I'm not the only patient Vicki has scheduled but this visit was scheduled for 2 hours. Yes, 2 hours and I was snubbed off and was told to reschedule after 10 min. I wasn't late, I was checked in and going through the new patient process which includes reading through the material before just signing something. It takes a lot of courage to even make the 1st step to get in with a therapist but then to be denied care after 10 minutes into a 2 hour apt? Have some patience and give some grace.. I was really looking forward to this visit...

Makes contact with my Dr. simple and effective no matter where we are located. Would strongly recommend to anyone who does not need in patient treatment.

I've been going there for 3 months now. My son goes there too. He sees Paula and she has made a new man out of him. Due to my Brain cancer and the side effects that came with treatment, I have alot of issues mentally. My son recommended I try Life Stance and found them very helpful. I was assigned to Nicole because of my history. There couldn't have been a better choice for me. She listened to everything I had to say and was very professional. Now I have been to other people in the field and none of them gave me more time than she does. She is very easy to talk to and get ahold of. I'd suggest her and Life Stance to anyone needing help. I've been trying for years to get help and.she is the first one I've found that I liked and actually seems to care.