Kathleen
I had an appointment with a nurse…
I had an appointment with a nurse practitioner in Derry, NH and the appointment was cut short. She knew the medications before hand, and was very condescending telling me that she was "above that" and that my primary care could probably help. It got worse, and I have to say if anyone from Lifestance uses the name of "The Center of Life Management" one more time, as a go to, because they won't service you, that it's simply "unethical". The Center of Life Management is fully aware that their name is tossed around, and they are trying to help the most vulnerable people in our community - which just leaves them frustrated as well - as they are not there to serve everyone. I was left in tears and frustration. I was told that I would be referred out to someone that would not "care as much", and it just continued on. I was told I would only be given this medication by her in a nursing home, that I was on my way to alzheimer's (there have been some studies, but it is not conclusive) and it just went on. New Hampshire has so very FAR to go with mental health providers. She stated I would not be charged, but she should never have taken the call to begin with. Nothing against her, because it is what it is up here, but so very unprofessional and so very uncalled for. PS. She told me to go back to my provider in MA and there are just too many other things list in a 5 minute beat down from a nurse practitioner.
Response from LifeStance HealthFeb 13, 2024
Hi Kathleen, thank you for bringing your concerns to our attention. We take any concerns surrounding our care very seriously and with a great deal of compassion. We have shared your feedback with our team for further investigation into this matter. Thank you for reaching out.