Nat
Fraudulent practices
This place does not respect laws or ethical standards of the field. The nurses refer to themselves as doctors. The facility bills multiple times for the same service, charges are inconsistent, and charges are retroactively billed months after services were rendered. They billed my insurance company who paid in full but then charged my debit/credit card on file for the same services without any notification or invoice. When I realized that they had billed me for services that were already covered by my insurance company, I asked them about it. None of my emails regarding this matter have been returned. Also, when I first stated going here, they automatically set up appointments for services I didn’t not want, consent to, or schedule. I didn’t realize a facility could be so badly managed.
Response from LifeStance HealthMar 15, 2024
Nat, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.