LifeStance HealthReviews of lifestance.com

Do NOT go here!!! I wish I could give 0 stars. I received care from 3 different providers through LifeStance from 2020-2023 and the care was mostly fine but in October of 2023 I received a surprise bill of $1600 from the company for service provided from December of 2020 to July of 2022. I was told before seeing any of their providers that my insurance was accepted and my copay was collected at each appointment, I was even specifically told around July of 2022 that the company was receiving payments from my insurance when I called to ask. Now I have been going back and forth calling their billing department and my insurance company to try to get this sorted for the last five months but am having issues with insurance because they have a deadline of 180 days for submitting coverage appeals. The billing department continues to tell me they can’t do anything about this and it’s all on me and my insurance provider and they even randomly charged my card for over $100 without my authorization or alerting me.

Austin Kopas, is by far an excellent psychiatrist helping me with medication management. He's professional, easy to be truthful with and makes me feel at ease each time we have an appointment. I can't say enough. If on a scale of 1 to 10, 10 being highest , I'd give him a 10+.

I'm currently 54 minutes 32 seconds on hold with billing. I called 2 weeks ago and they told me they'd waive my charges; now I get another bill and no one on the phone for 2 days in a row

I had an appointment with this company, and they cancelled it and rescheduled for me. I had childcare for the original appointment, but the other one I was unable to get childcare for so I completely forgot about the appointment and didn’t show up(my fault). But they are charging me 85$ in a no show fee, this is ridiculous. If 50$ or less was the charge I would pay it no problem but 85$ from the provider of Tatyana in Fenton, MI is absolutely insane to me.

My initial appointment was canceled just five minutes after it began, and unfortunately, I received no reimbursement for the time lost. Subsequently, when attempting to cancel the following appointment due to the prior incident, I encountered difficulty accessing the patient portal. Despite waiting online for hours in an attempt to speak with someone, my efforts were in vain. I was later charged $85 for a "missed" appointment because I was unable to reach them in time. Even when I finally managed to get through 24 hours prior to the scheduled appointment, I was still charged the $85 fee. This experience has left me disappointed with a system that, despite requiring courage to initiate, complicates ancillary tasks significantly. I emailed like asked below and I have not received communication as stated.

DO NOT use Lifestance. If you're considering doing so, run far far away. My psychiatrist is great but you can never get ahold of anyone and will be on hold for hours. I stopped receiving a refill on my prescription and was told it was because i needed to schedule an in person appointment - ok...how do I do that? Cause I NEED my medication. Well...soonest they have is in 4 weeks. Ok...so what am I supposed to do in the meantime? "Go to the emergency room if you need medication before then..." WHAT!!!!!!!!!!!!!

I love my therapist. She one of the best I've ever had, but the admin for this company is the WORST I have ever seen. I cannot get anyone on the phone ever, no one answers portal messages (except my therapist), and my husband has been trying to make a new patient appointment for SIX MONTHS and either can't get anyone on the phone, or the two times he actually managed to make an appointment they rescheduled without telling him - twice. If I could give zero stars I would. Truly awful that people can't get the help they need because the office staff is lacking so severely.

My poor review is solely based on my experience with the phone calls. If I could have a call answered, it would be so nice but, as many others have said, I have been on hold for extremely long periods of time. I have done, as their message says, and tried to set an appt. online only to get the message that online scheduling is not working and to please call their office. I’m not sure if they just to hire more staff or not but this certainly needs to be addressed.