LarsonReviews of larsondoors.com

Installed a Larson 50 full view storm door. The glass is interchangeable with a provided screen. They only include retainers for the left and right side of the insert. Inturn the window rattles at the top and bottom when I close it. Seems to be a known issue the customer service line had the ready answer. I had to purchase yet another insert retainer for $36. I would not have purchased a Larson and I known this. I’m pleased for them they saved $3 at the factory by not including the retainers and sticking it to me when I had to purchase them separately.

Got the hidden closure and retractable screen. Installed it December of 23. After about 4 months the door started to slam shut. Took out the closure looked at it, looked fine put it back in worked good for about 4 or 5 days and door slammed shut again. Did all this a few times finally just unhooked the closure. The screen I have retention 4 times now and a good wind will blow the screen out of the track. Door looks nice but regret it.

Purchased a high view storm door with an extra large pet door. The quality of the door and parts were fine. But they actually brag on this door by calling it “Easyhang” and show on the box all you need is a power drill, a flat blade and phillips screw driver, and a pair of pliers. But Imho this was quite a process with very vague directions and they gloss right over where to drill for the hinges, also the handle required a 9/16ths drill bit- which wouldn’t even fit a regular drill, and forgot to mention you’d need a hammer/chisel to install the striker plate. So sure it’s a great door but I’ve installed half a dozen stormdoors in my time and this one took two guys 4 hours so it’s far from an Easyhang! HARDHANG!

We bought two Larson Screen Platinum retractable doors and had them installed by a contractor on 8/21. The doors were beautiful, and we were enjoying the cross-breeze between the front and back doors. A couple of weeks later, when I was closing the back door screen for the night, the entire mechanism broke, and the screen and metal frame pieces came crashing down. I was hit in the face by the corner eye, and luckily it missed my eyeball. I had a terrible black-eye for a few days. I called Larson, and Megan (SP?) was very helpful and apologetic and sent the new parts. I was a bit disappointed that they did not send a contractor for free to install. She stated that the doors were made to be self-installed by the homeowners. Last night, my spouse was closing the front door screen, and the same thing happened. Luckily, it did not hit her face, just the top of her head. When I called Larson this morning, Karen, who answered the phone, was very condescending and combative. I explained that I just called in for the same issue with the back door, and I would need the same parts. She kept insisting that she never heard of such a thing happening to the doors, like I was making it up. I sent her all the pictures she requested, and she kept being combative. I finally handed my spouse the phone to talk to her since she seemed not to want to help me. We hope she ordered the correct parts for us since she would not listen to me or look up the last order, and just order the same parts. If this happens again, I will be contacting Lowe's to take the doors back and the BBB to file a formal complaint. These doors are not inexpensive, and Larson obviously does not stand by their products.

My second replacement screen arrived today and yes it was damaged again!! Is it the guys who packaged it up - I say this few loosely!! Or the muppets at UPS??? It takes over a month to receive it then I have to go through it all again. No fragile labels nothing. I’m getting completely fed up this there attitude of - we will send you another one instead of sorting the problem out first!!!

I bought 2 Larson screen retractable doors and hired a contractor. One worked fine. The screen on the other door didn't stay up. Larson sent a video to fix which didn't work. They sent a new screen which didn't work. Now they want to send new glass. The problem is the door was defective from the start and my contractor keeps coming back and costing me money. Larson will send parts all day but not make good on the labor.

Avoid at all cost Poor product Failed after one year. Poor customer service Warranty us worthless.

I have been a builder for 40 years and always used Larson screen door. I bought one for my personal home and in less than a year the hinge pins are shot [ and no the wind did not catch it].spend the extra money and buy a andersen