Ron B.
My Larson storm door is over 15 years…
My Larson storm door is over 15 years old. The sweeps for the bottom kick plate had worn out and I ordered what I thought was the correct replacement sweep on their website. Unfortunately, when I received them, it turned out that they they were not the correct sweeps. I called the company's customer service department and was instructed to send a photo of my existing sweep. I sent them a photo of the profile of my existing sweeps. Several weeks went by and I never heard from them. I assumed that I would never get a response from them. Much to my surprise, a month later, I am advised by email that my original sweep is no longer available and I am being issued a refund.