LarsonReviews of larsondoors.com

Stay away from Larson screen doors. A door this expensive should not fall apart every time you close the door!!! Piss poor product stay away from larson

BUYERS BEWARE! I BOUGHT A PLATINUM LARSON STORM DOOR IN 2023! IT CAME WITH 5 YEAR WARRANTY! I HAVE HAD TO ORDER REPLACEMENT PARTS TWICE IN THE PAST 3 YEARS! THEY REFUSED TO COVER THE HIDDEN DOOR CLOSER PART TODAY, APRIL 9TH, 2026! CUSTOMER SERVICE REPRESENTATIVE PRESENTED AN UNPLEASANT DISPOSITION AT BEST! SHE SUPPOSEDLY TRANSFERRED ME TO A SUPERVISOR! I HAVE BEEN PATIENTLY WAITING FOR 15 MINUTES! AWFUL DECISION TO PURCHASE THIS PRODUCT!

I bought a Larson storm door with a retractable screen. The tensioner failed after approximately a year and a half. I called Larson customer service and they sent me a new tensioner. For as much as I paid for this door, there should be a technician sent to install the new tensioner. I, along with my brother tried unable to install it because when you put the tensioner in it unravels. I am done trying. I will never buy a larson door again.

After 4 phone calls and filling out the warranty claim they would not stand behind there product, probably the worst customer service I have ever had, do not purchase one of these as you will be disappointed

Absolutely horrible door construction, customer service was nice, spoke with a Karen who was very nice to begin with. I don’t see her being an issue, what I see is the entire company she works for lacks common sense. Who sells storm doors that the window frame will break apart? If these things are rated for STORMS there is no reason why I should have to deal with a broken window frame. Door isn’t even 2 months old. Get this, the door before this one, I had for 25 years, 1 of those years it had no glass in it because it shattered. Well I figured I’d replace it with a Larson storm door. Little did I know they make their plastic window frames out of the cheapest flimsy plastic on the face of the earth that breaks when no one is around and because you can’t fully prove how it broke they won’t cover it under warranty. Didn’t even get 3 months out of this POS door. Beware and don’t do business with them.

I purchased the best door larson makes and the $150 fancy closer breaks within 2yrs. That amount is a almost half the cost of one of their standard doors with external closers that last for years. This is one of the times that paying more defintely get you less. But , I guess it is the way that manufacturers these days just keep on making money off the original purchase. I would have expected a longer warranty on such an expensive part to be than 1 year.

Missing parts and missing items from shipment. Had to send pictures to prove the items weren't there. Not a great company to deal with.

I had one of Larson's more expensive doors installed in 2021. I have since had to replace the hidden closer of the door 3 times. A five year old door should not require the closer to be replaced that often. The quality of that part is clearly consistently very poor. They must be aware because the parts always fail right after any warranty would apply. The support does nothing to help other than telling you "tough luck, here is a link to buy a new closer." After the most recent repair, I will be replacing it with another manufacturer in the future.