LarsonReviews of larsondoors.com

Great screen door. Even better service 5 stars — Real people, real service Called Larson about screw cover strips for my 20 Pet XL Highview storm door and had a live person on the line immediately. No phone tree, no bot, no AI runaround. Karen took the call and knew the product cold. She understood exactly what I needed for both the sides and the top, found the right parts on the first try, and had the order placed in seconds. No transfers, no callbacks, no "let me check and get back to you." This mattered more than it should have. I'd been chasing the wrong part on this door for a while, and the difference between someone who actually knows the product line and someone reading a script is night and day. Karen sorted out in one call what had taken multiple attempts before. She mentioned her supervisor is Michelle. I hope Michelle knows what she has in Karen — that kind of person is what keeps customers coming back. Larson still staffs its customer service with real people who know what they're selling. That's rare now, and it's worth saying out loud. Genuinely appreciated.

I ordered a replacement frame for a 35+ year old door. Not only did they have a retrofit but........it fit perfectly !!!. a minor miracle !!! Also, want to give a shout out to the customer service reps I talked to. They knew what they were talking about. Definitely a 5star rating

I purchased a Larson storm door approximately 20 years ago. Recently my mother-in-law tried to open the screen door using her foot (her hands were full) and put her foot thru the door and then tripped and fell on the door breaking two of the hinges. Certainly our fault and not Larson's. Just called and a new hinge rail is on the way. Great to see a company stand behind their product which has worked great for so many years.

I needed a some parts for my 8 year old storm door. I called twice because I forgot about the 2nd part I needed. I talked with Trevor and Monica. Both were very professional and helpful. They got my parts order out right away.

I spoke with 2 people while trying to locate a part for my screen door. I believe the names were Carson and Allen. They were both so helpful I was totally impressed. They knew their products well and knew exactly what I needed. Got the part in just a few days. What great customer service. I couldn't be happier. Thank you Larsondoors!