LarsonReviews of larsondoors.com

Closing mechanisms are hot garbage. Doors were listed as "premium" so we decided to spend the extra money and get something nice. Within 18 months, the the door began slamming shut. Customer service charged me over $130 for the replacement closer...and calmly told me that it would ship in 10-14 days. Seriously, what is it...1980? Apparently a "lifetime warranty" only covers the structure of the door. What a bad purchase. Next time I am buying an Andersen!

Door was installed in June '25. In October the screen roller mechanism broke with small pieces of metal flying out. Took close to a month to get a replacement. The lock mechanism doesn't line up correctly to hold the glass up. The kick panel came unglued. You will waste half your life sending them pictures and arguing. Their so called "warranty" is basically trash. If you buy make sure you have a cheap contractor to repair your new door because you'll need him! I now have a new door that is basically trash. I can get a new panel for $76 tho. Plus repair labor.

Received door with a missing setscrew for the handle. Ordered a replacement after waiting 15 min on the phone. Was told it would not ship for 2 weeks. 3 weeks later still no setscrew. Contacted them again and a very un-concerned "Marisa" was no help. Said it was backordered. I asked if the handle itself could be sent. She said "we only replace the part that's missing." Oh and the expected delivery date is now another 5 weeks - for a total of about 2 months.

I ordered a replacement frame for a 35+ year old door. Not only did they have a retrofit but........it fit perfectly !!!. a minor miracle !!! Also, want to give a shout out to the customer service reps I talked to. They knew what they were talking about. Definitely a 5star rating

My Larson storm door is over 15 years old. The sweeps for the bottom kick plate had worn out and I ordered what I thought was the correct replacement sweep on their website. Unfortunately, when I received them, it turned out that they they were not the correct sweeps. I called the company's customer service department and was instructed to send a photo of my existing sweep. I sent them a photo of the profile of my existing sweeps. Several weeks went by and I never heard from them. I assumed that I would never get a response from them. Much to my surprise, a month later, I am advised by email that my original sweep is no longer available and I am being issued a refund.

We purchased a Larson full view storm door in March. We had a carpenter install it. The door comes with two strips that are supposed to hold the glass or screen in place. The carpenter could not figure out how to install it using the directions and using YouTube, so we ordered another set of strips, thinking that something may have been wrong with the first ones. These did not work either. We brought it to Lowes' attention. By the way, Lowes doesn't install the Larson doors because of installation issues. They suggested we contact Larson. We stayed on the phone with Larson for at least an hour and all we got was another set of strips that STILL do not work. Unacceptable! We paid two carpenters, three different times to address this issue.

We bought a retractable screen door, screen came off. I ordered a replacement for the retractable screen. When it arrived the retractable screen was too tall. I called Larson and got a very rude customer service person. She would not give me an RMA without pictures showing it was too tall. Well, my handyman who ahead installed the door when we got it, then came back to install the retractable screen, had already packaged it to be sent back. I explained that and she said she couldn’t help me without pictures. Seriously do they think their customers lie!!!! I will never buy another Larson product. I also intend to give Home Depot, where we bought the screen from, how POOR their customer service is. I would give them a 0 if I could.

Installed Larson Signature Series door over the weekend and sorely disappointed with the plastic trim caps that cover the screws along the rails. Came all twisted in carton and impossible to straighten out. Poor design does not allow for thumb pressure snap in either as shown in installation manual. Called Larson and robotic prompt states that wait time is 17 minutes. Waited and time kept going up so left the robotic voice prompt a callback number twice. No calls back. Tried to chat but would not resend caps without receipt which I no longer had. Not asking for an expensive item here. Just plastic cap replacements that are straight. Will switch to Andersen going forward. Larson jumped the shark after years of making great products with great customer service. Sad.