Koala HealthReviews of koala.health

Ordering was easy. However, it took 18 days for my order to arrive. Your welcome box was nice, but to be honest I don’t need and did not request three koala branded scarves for my dogs. They don’t wear them and it was a waste of materials as well as a potential addition to plastic and consumer waste. Lastly, I used your company as it is associated with my Vet office, but your prices were higher than the last provider. I assume that was to pay for the scarves and welcome materials.

I ordered it the day I saw my vet and she had placed the order with my credit card information. I received a phone message over a week later saying I the doctor had not ordered what I placed order for??? when I called back, I explained this was a cardiac med and I needed to have already started him on it. The girl assured me she had the issue straightened out, and I would receive an email when it shipped. I received that email 2 days later and in it was told it would be delivered 1/16. When it did not arrive then, I checked and it then said 1/17. As to this day 1/20 it still has not arrived. I am furious!! I am a nurse and know that my pet needed to be on this me asap for his condition. You may have shortened my Mickey's life by your service!

Great & convenient service. Have always had great customer service via email and my orders arrive on time.

Minimum follow up required.

It was excellent. However, expedited shipment would be very helpful when pet is ill. Thank you

Easy order process!

My dog’s medication cost was just too high as his vet only carried the brand name version. Luckily I found koala and was able to reduce the monthly cost of his medication by more than 1/3 the price by getting the generic on a monthly subscription. I called customer service with questions and they were so helpful and friendly! Will definitely recommend koala to any pet owner friends!

I am very happy with Koala Health’s excellent customer service, products and prices. When Maddie passed away a year ago, the care team sent me the nicest condolences email and waived the monthly medication charge.