Koala HealthReviews of koala.health

Scam!!!! Buyer Beware! I had an autoship which I cancelled (via phone as they don't allow you to do it online). They shipped it anyway, without their required 3 day notification prior. When I called them to return, they said no returns allowed and claimed they never got a call and they also claimed they had sent the required email, which they couldn't produce, of course. So, the fact is, they know how to scam the system as the charge can't even be disputed because I cannot prove the cancellation phone call. How does one "prove" a phone call?

This company is horrible. Their shipments are consistently late. Imagine your pet having to suffer because Koala does not have the ability to send out produce on time!

I can’t believe how companionate Koala Health is! I ordered my dogs prescription medicine from them. I had to put my dog down on Tuesday and advised them. Today is Friday and I just received flowers from them! My own vet has not even called me yet! This company is truly a blessing!!! It warms my heart! Thank you!

The watch i got is not working, and when i asked for a refund, they practicaly ignored me! So now i got myself with a broken low cost chinesse made watch and cant get a refund, they are like scammers!

Awful experience. I don't know where they are getting all the positive reviews posted on their website since they have no options to leave reviews. They debated the prescription amount my dog has been on for the past year and made me take my dog in to the vet just to be weighed, then debated the discount code they supplied and originally accepted at checkout. The reason why I picked Koala was to use the discount code given. It's also pretty ridiculous since the prescription amount they think she should be on doesn't exist. After jumping through hoops and over five days later still nothing has been shipped and they haven't responded to emails. I have never had such a bad experience with a pet supply company. Go anywhere else.

First time order. WOW! Less expensive, nicely packaged, fast delivery, rewards program. Yes, will use Koala again.

I was a little worried because of the bad review on here so I emailed Koala about my order I made the day before just asking how long it normally they takes for them to reach out to my vet. They emailed me back within 8 hours or so. I let them know I was running low on my dogs prescription and they marked my order as urgent and said they'd vontact my vet asap, 2 days later my order has shipped. Idk how long shipping will take, but considering their speedy response and consideration with my order I think they deserve some credit for that so I wanted to write this review to say I'm really happy with their customer service.

I submitted my order (Order # O5XD6) on 28 Nov 22 and as of 06 Dec 22 no one from Koala Health has reached out to me or sent any updates on the order. I had to initiate all communication and now I must go to my vet’s office to get the Rx…HEY, wait a minute, isn’t that what Koala Health should do???? Don’t waste your time with these folks….