Koala HealthReviews of koala.health

Around 1/2 of these five star reviews are written by executives at Koala, buyer beware!

Customer service is subpar with lack of responding to emails and some experiences with poor attitude over phone call. Shipping for medication for my cat has been delayed for awhile, they mention they'll "ship it out soon" but there are no updates from them and I still have not received the medicine after already submitting payment. Short lived but disappointing experience.

Koala health will send automated messages to you without your opt in and consent contrary to California’s CPRA laws. I have filed a complaint with the appropriate authorities.

A year and a half ago I got a prescription for my elderly dog, she since has passed away. I have another elderly dog that has kidney disease and I needed to get an anti nausea medication to help her keep her food down . I was told by Koala that they have to have a written script for this so I went to my vet. I got the written script. Meanwhile the medication was in my cart with a 30% off coupon waiting for me to get that script mailed to them. I mailed it to Koala, then they call me and tell me I have already had one of their promotions I don’t qualify, it’s for first time customers customers, I tried to explain to them that it was a year and a half ago and it was for a different dog and that I really needed the break because I have a lot of vet bills They said sorry we can’t help you. Now I don’t have the medication and have to start over. It’s more important for Koala to make money than to help people with their pet needs, I would not suggest this company. It’s all about profit. The customer service team is rude and not empathetic. If they would have told me this in the beginning, it would have saved time and now I’m scrambling to find the medication elsewhere affordable. It’s $16 a pill. Thank you Koala for being such a caring company

I called after not receiving my 16 year old dog’s meds and it had been over two weeks. The prescription hadn’t been filled and shipped - it had been forgotten. I was promised they were filling the prescription right then and researching the best way to get it to me - it didn’t arrive for another 5 days. My dog’s meds had run out and he was suffering. Had they filled it the day they received the authorization from the vet he wouldn’t have run out. He suffered needlessly because your company wanted to save shipping charges after irresponsibly losing his prescription.

This is the worst company, noticed a pending change on my credit card from this company, called them and tried to cancel the order which I never authorized In the first place, I was told there was nothing they could do, that the order had already shipped and that I was notified. I even asked if I declined the shipment would they refund my card, again I was told Sorry nothing we can do!

I was running in circles because Koala and my vet’s office couldn’t/wouldn't communicate with one another. My dog is almost 15 years old and has been taking this medication (supplied by Koala) for years and somehow all of the sudden I have to physically mail a written prescription to Koala. I spoke to both them and my vet’s office multiple times and there was always something more I needed that I didn’t need the time before. Koala also told me that it would be shipped out “soon” multiple times, only to call me later with another issue. It’s 1 medication for 1 pet! What in the world?! I order Koala for the price and convenience, but because I had to make multiple trips to the vet to buy her medication (this process took over a month) neither was true this time.

I ordered it the day I saw my vet and she had placed the order with my credit card information. I received a phone message over a week later saying I the doctor had not ordered what I placed order for??? when I called back, I explained this was a cardiac med and I needed to have already started him on it. The girl assured me she had the issue straightened out, and I would receive an email when it shipped. I received that email 2 days later and in it was told it would be delivered 1/16. When it did not arrive then, I checked and it then said 1/17. As to this day 1/20 it still has not arrived. I am furious!! I am a nurse and know that my pet needed to be on this me asap for his condition. You may have shortened my Mickey's life by your service!