Koala HealthReviews of koala.health

Took a little longer than i expected But was a GR8 deal with discounts they offered , talked with customer service, vary nice and unexpected to get someone i could talk to and understand.

Quick easy ordering. Fast shipping! Great coupons online.

This is my very first time purchasing from Koala. I love that the product I needed was available and the discounted price was fantastic. The only issue i had was that it came one day later than expected but I'm not sure if that was an issue with the post office.

Great customer service. I needed my dog’s meds in 5 days because we were leaving on vacation. Called & you were kind enough to mail the prescription that day. However, they did not arrive in time so I had to pay someone to get them from the post office and drive them to the boarding place. Cost me an extra $20. That’s why I rated 4 stars. You should have an option to expedite shipping. I would rather pay more to have the meds sooner. This is my first time ordering from Koala so we’ll see how it goes. I’m waiting for my code so I can submit this review. Really?

Setting up recurring orders is very hard

Swift, friendly service.

While I don’t know the names of those who helped me, each representative was exceedingly helpful in helping me re-order the Advantage my pet needed even though we had a slight glitch. They stuck with me, each one was knowlegeable.

Horrible customer service .in seotember my vet authorized and 12 mon prescription. I used their discount of 35.00 to start the auto ship .total was 67.00.product arrived they added charges of 30 some dollars to my order after it processed. I had the screen shot .they also changed the vet name who prescribed the meds to my pet.i called they said they refunded the added charged to my card .at that time I asked koala to cancel my credit card from their use permanently. Not interested in doing business with unethical company. It's illegal to change a prescription. So couple days ago I receive a package from koala ,unordered unauthorized and I had removed my card from thier company use for my dogs. I called less than a month from cancelling everything and they could not find my account for shipping they told me to open it to give her the info.obviously their scam so I could not refuse the package. Then they claim there is 2 accounts so they kept my card information that is cancelled to make shipment my vet never authorized and I the owner never authorized. I was never even warned they were charging 138.00 with out my consent on a card removed from all my pets info. They are scammers .charging more than any other supply.changing vet prescriptions for their own use,using unauthorized cards after cancelled. I would never trust them again.they were instructed to send pickup for this medicine. As vet never authorized .vet authorized to costco in 2025.