KmmaltairlinesReviews of kmmaltairlines.com

Online inchecken en nog X 30 euro voor bagage betalen. Ze moeten de services verbeteren. Besteel nooit warm maaltijd op de vliegtuig, hier kan jij van ziek worden !!!

KM Malta Airlines delivers excellence on every level. Safety, quality, and outstanding service are always the top priorities, and this is clearly felt on every journey. Each experience is consistently positive, professional, and enjoyable. The modern fleet, the highly trained crew, and the entire ground and cabin staff work together in perfect harmony. Friendliness, efficiency, and genuine service orientation are not just promises, but daily practice. A special thank you to COO Roy Kinnear — a true leader in every sense of the word. Visionary, present, and highly professional, with a clear understanding of what quality and responsibility in aviation truly mean. This is leadership at its best. This airline is a true flagship — for Maltese aviation and for the country itself. A source of pride by every measure. Thank you to the entire KM Malta Airlines team for consistently excellent work. Always a pleasure to fly. ❤️

Ich bin extrem enttäuscht von KM Malta Airlines. Ich habe meinen Flug über Opodo gebucht und anschließend in der offiziellen App von KM Malta Airlines zusätzlich Sitzplätze und Gepäck gekauft. Der gesamte Prozess war dabei völlig intransparent: – Es gab keine klare Bestätigung, dass es sich ausschließlich um Checked Baggage handelt – Die Darstellung ließ klar den Eindruck entstehen, dass es sich um Handgepäck handelt – Beim Hinflug wurden unsere kabinentauglichen Trolleys problemlos akzeptiert Beim Rückflug wurden wir erst am Gate gestoppt und gezwungen, 55 € pro Koffer (110 € insgesamt) zu zahlen – ohne Alternative, ohne Kulanz, ohne Verständnis. Besonders ärgerlich: – Kein Hinweis vorab – Kein Goodwill vor Ort – Zeitverlust, Stress und zusätzliche Kosten – Nachträglich eine komplett abwehrende Kundenkommunikation Formal mag sich die Airline auf ihre AGB berufen – kundenfreundlich oder fair war das in keiner Weise. Ich fühle mich doppelt zur Kasse gebeten und nicht ernst genommen. Nie wieder KM Malta Airlines. Ich kann nur dringend davon abraten, hier Zusatzleistungen zu buchen – die Überraschung kommt sonst am Gate.

Unglaublich schlechte Airline! Nie wieder!!!! App schmeißt einem dauernd raus, haben einen trolley gebucht und mussten dann vorab diesen noch bezahlen da dieser angeblich eingecheckt werden musste was nie irgendwo stand! Ein anderer Kunde hat sich extrem aufgeregt und musste nix zahlen!? App eine Katastrophe unser Check in hat sich nicht ohne Probleme geklappt! Finger weg!!! Abgesehen davon das der Flug sehr unruhig war!

A close relative was terminally ill in Malta. I wanted to attend the funeral whenever it happened so I booked an Economy Flex ticket. This fare is clearly annotated on the website, “Fully refundable - Less service fee.” I had to postpone my return flight. When speaking with the KMMA telephone people I emphasised that I had an Economy Flex ticket. However, my return flight was booked like it was a de novo booking at an outrageous £290 for the single sector to LHR. As regards my Economy Flex ticket I was told the admin team would process a refund. After my return I emailed about my “Fully refundable” fare. A Kafkaesque experience was 13 email exchanges to get a refund commitment. Terms and Conditions deductions on the website: Service Fee €10, Emission Surcharge €10, Carrier Imposed Surcharge (!) €22, total €42 say £37. That would have been a £110 refund versus the actual £97 received. Go figure! Economy Flex fare is a con and the short changing no surprise really. The technical crew win a star for the company.

J’ai voyagé avec KM Malta Airlines récemment et j’ai été déçu par la communication autour de la politique de bagages. Si vous avez le choix, évitez cette compagnie. Sinon, achetez impérativement votre billet directement sur leur site afin d’éviter toute mauvaise surprise.

Very poor customer service and zero accountability My family and I purchased six tickets for the Malta–Zurich flight on December 27, 2025 through the MyTrip website. On December 26, two members of my family fell seriously ill with high fever and flu. Since we had purchased flexible tickets, I contacted MyTrip, explained the situation, and they were extremely kind and professional. They clearly told me to contact the airline directly to change the travel dates. I then contacted KM Malta Airlines, but during the holiday period—when millions of people are traveling—their customer service hours are severely limited. We decided to travel without the two sick family members and, early the next morning at the airport, I went straight to the KM Malta Airlines desk with all the printed documents clearly stating that the tickets were flexible. At the counter there were two employees, a young man and a woman. I explained the situation in English and showed them the printed MyTrip documents confirming the flexibility of the tickets. The young man, without even looking at the documents, immediately told me that I had to contact the agency where I bought the tickets. I explained that I had already called MyTrip and that they explicitly told me to contact the airline. At that point, the young man spoke to the woman in Maltese, and she repeated exactly the same thing: “Call MyTrip, KM Malta Airlines cannot do anything.” I told her again that it was MyTrip themselves who instructed me to contact the airline, because changes depend on the airline. I asked her to please read the documents proving that the tickets were flexible. She refused to even take or read the documents and kept repeating that I had to call MyTrip. I then offered to call MyTrip on the spot and let them speak directly to their customer service. The woman refused, saying she would not speak to anyone. At that point, I was completely stuck. I even said that I was willing to pay to change the departure dates for the two sick family members, but the answer never changed: “Call MyTrip.” Eventually we had to board the plane and I no longer had time to argue with two people whose only response to every question and request for clarification was the same broken record: “Call MyTrip.” In short, despite having flexible tickets, and despite being willing to pay, it was impossible to change the travel dates for the two family members. I am writing this review to suggest that passengers flying with KM Malta Airlines should perhaps start a fundraising campaign to finance a basic customer service training course for their ground staff. A course that teaches professionalism, courtesy, and a minimum level of willingness to help the customers who actually pay for this airline’s services.

Paid for an extra 15kg bag as I knew one of my bags was 4kg over. Informed you can’t ‘pool’ allowances even though both bags were under my name. Charged 40 euros. Told no chance of a refund on my 15kg bag I didn’t use. Appalling service from this airline in line with other feedback, it’s clearly intentional and a revenue stream. AVOID AVOID AVOID!