KmmaltairlinesReviews of kmmaltairlines.com

Samedi 16 mai, nous sommes rentré avec KM Malta Airlines (Malte - Paris Orly), 20 minutes de retard, ça reste correct. Par contre, je trouve inadmissible que dans l'avion tous les messages soient uniquement en anglais alors je pense que quasiment tous les passagers étaient français. De plus un petit sourire des hôtesses serait le bien venu, là elles étaient un peu coincées et l'accueil froid !!! A l'aller, avec Transavia, les messages étaient en français et en anglais. Et le personnel beaucoup plus accueillant et agréable.

They will delay you as long as possible for refunds. Under EU law you’re owed a refund if a flight is delayed by more than some hours. KMM delayed me for 3-4 months before paying and only because I never stopped emailing and pestering them to get my money. You have to always escalate and push them

Flying from Orly to Malta was great even tho the seats aren't comfortable; however when flying back, after check in, the queue for boarding was a mess, they kept checking and blocking the queue to make people pay extra for luggage; after boarding the flight attendant (a man) was super rude to me and really bothering me about my tiny hand bag to put it in the overhead cupboard even went to threaten me to remove me of the plane for a hand bag that is litterally 15x9x3cm!!!

Check in was fine but the seats on the plane were very uncomfortable, hard and upright. Refused permission to use toilet at the front of the plane as it meant going through the half dozen business seats area despite a queue (not surprisingly) at the rear.

Be EXTREMELY careful not to get confused about their fares and to make a mistake. They will charge you for EVERY little mistake. Never flying with them again. We flew for the first time with KM Malta Airlines and ran into a problem straight away. Never happened to us before. We had booked and paid for two 10kg bags (and brought only one) but their employee at the boarding gate informed us that we should have checked it in. He asked us to pay an extra 25€. As a reason he stated that the aircraft cabin was too full. Other airlines offer to check in your bags for free if the airplane is too full. Also, contrary to his claims, when everybody had boarded, the hand luggage compartment in our seating area was at least a third if not half EMPTY. We have pictures to show it. It would have easily fit our trolley. We booked our flights more than a month ago, and booked several flights in the meantime, so it may well be that we didn't remember every single detail. Neither during the online check-in, or on the boarding pass were we reminded to check in our bag. We did not assume it possible to be worse than RyanAir but even that company states clearly on the boarding pass what kind of luggage you booked and where it belongs. Also the e-mail with our boarding passes didn't arrive in our mailbox. Their fares are not very intuitive. We were expected to check in a cabin trolley (size and weight of what is usually hand luggage). Also the check-in process on mobile phones is not clear: we were shown that we had to complete 7 steps to check in, but the process was finished after three. The mail with our boarding passes didn't arrive. We took screenshots instead. We would have had no problem checking in the bag if we had gotten a reminder. We may well have mixed something up by no ill intent, but their employee didn't even give us a trace of the benefit of the doubt. He also didn't let us go back to the checked bag counter. Confusion and mistakes can happen to everybody, especially when flying with an new airline with non-intuitive fares for the first time. Their employee however showed not the tiniest shred of leniency at all. Asking for an extra fee when we had already paid seemed like a cash grab. It's not like we didn't pay for our bags, but we brought them to the wrong place due to travel troubles. We REALLY had BETTER experiences with low-cost carriers like Ryanair and Wizzair, NEVER had a problem with them, even with how bad their reputation is. KM Malta Airlines was our WORST experience so far, the company shows no goodwill at all. We also had several people with the same problem at our gate. Also we heard from other people that they charge 10-20€ for even just 1kg of extra weight in your luggage. What was supposed to be a nice end to our vacation left us with a bad memory. We even contacted customer support and showed them pictures of the half empty hand luggage storage. They acted nice and were sorry about our inconvenience. They made us send them our receipt of the extra fee but in the end confirmed that their employee acted correctly. It's probably supposed to be an "administrative cost" as their luggage handlers had to take our small trolley. The thing is, there would have been no extra work and "administration" involved if they just let us take our suitcase of board and store it in the half empty overhead storage. They chose to make themselves have extra "work" and charge us for it. We understand that it was a mix-up on our part but it would have been easily solved by showing some goodwill. Which they don't have. This was our FIRST time flying with KM Malta Airlines and it will be the LAST.

The airline KM Malta is not particularly pleasant; they impose a fare of 700 euros for travel from Amsterdam to Malta. This would have cost me a maximum of 280 with air malta.

Hinflug fast ohne Probleme. Wegen Hindernissen mit Kind, hatte eine Dame am Check-In sehr wenig Geduld. Ohne die weitere Mitarbeiterin hätten wir den Flug nicht antreten können. Beim Rückflug allerdings mussten wir 25€ Zuzahlung beim Handgepäck leisten, obwohl wir mit den gleichen Bedingungen auch hingeflogen sind. Nicht wirklich viele Erklärungen und nur der Hinweis, dass beim Hinflug bereits ein Fehler passiert sei. Sehr unangenehm.

I checked in on-line for a flight to Malta on 22April. Without asking for an exit seat I had been given 11A. I am fit and mobile. At the airport I checked in again and had a boarding card. A ‘manager’ stopped me and asked how old I was. She said I was too old to sit in an exit row and insisted in changing my seat (to the back). When questioned her as to why, she said there was an airline rule that no one over 60 could sit on an exit seat and she said she would report me to the gate staff as a difficult passenger. At the gate, she then told me the reason I had been moved was because someone wanted to pay for an exit seat. When I boarded the plane,the young lady in ‘my’ seat said that was the one she was offered, she had not asked for it nor paid extra. There were other people in the same row who were over 60. I sent a complaint and although it was acknowledged, I have never received an explanation or apology. Very poor service and customer care.