KmmaltairlinesReviews of kmmaltairlines.com

On 1st March 2024 I booked a flight London to Malta, that bit was easy. When I wanted to add luggage later their website said I had to call to do this, so on Sunday 3rd March, I did. I paid the additional €5 per bag for doing so on the phone, even though the website said this was the only way to add after booking, and requested 2x 20kg checked bags for me and my wife. 5 days later I get an email saying they have added 3x 10kg hand luggage, with priority boarding, for me, my wife and son... which is clearly not what I asked for. I thought another call would sort this out so I called as soon as I could (Friday 8th March) and explained, only to be told by the advisor, after some time on hold while he apparently checked with a supervisor, that they'd have to 'email someone' to 'listen to the call' and come back to me. I'm not sure why they're so suspicious, as it's the same price so I wouldn't have much motivation to make this up, but assumed they would listen to the call, realise their mistake and fix it. On 18th March, having had no update, I contacte them through the contact form on their website (because obviously they don't provide an email address, that would be too easy to evidence). On Tuesday 2nd April I called again, and was assure a callback from a nice-sounding gentleman called Shamison on the Thursday morning. It's now Sunday and I was left on hold, in a queue of 6, for 30 minutes and counting, hoping they answer before they close for the day. They didn't, instead offering me "press 1 for a callback" at which point, when I took them up on this, I was just told the offices were closed and they cut me off. This excessive holding has already cost me a whack extra in call charges since they don't even provide a UK contact number. The most annoying bit is it turns out that when the website said that to add extra baggage after booking you had to call them or "visit our sales office at Malta International Airport" it wasn't true, you could add it in Manage My Booking (a fact of which the site has been updated to inform you now).

The worst air company in the world!!!!! 350 eur for a ticket to Malta with no drinks, no snacks, old plane with old sits without any filling and you feel metal all the flight, and they destroyed a brand new American Tourister suitcase. And of course you can’t complain to anyone- no service desk at Schiphool airport, no one knows where they located. Beautiful island of Malta doesn’t deserve such a disgusting service. Flight Malta to Amsterdam, 0394 on 5th of April.

We had to pay £100 following a change implemented last Sunday on permitted hand luggage. We were not told of this change in advance and therefore not given the opportunity to change the type of luggage we brought. Staff at check-in were very unsympathetic to the issues. A disappointing start to our holiday

KM Malta Airlines has taken over Malta Airlines, but is still entitled to use this brand name. I have had excellent customer Service from them. My ticket was purchased just before the takeover. I had terrible service until KM Malta Airlines took over. Then suddenly they took care of everything that needed attention. They even phoned me in England to confirm they had done so. I needed to talk to them several times. They were always helpful and pleasant. I am looking forward to flying with them now.