KmmaltairlinesReviews of kmmaltairlines.com

Such a disgusting staff in front. A lady she is so rude . She don’t know how to talk with customer. We pay for our ticket.Heathrow terminal 4 . Please remove that staff from front desk .

If i could gve it 1 star i would. They are just predators, they target the british and they know they will pay. I have watched them keep the lights on on an overnight flight to squeeze money from passengers. Offering pizza 4 times in one flight, over priced crap food. Its jist a good representation of malta itself to be honest. Cheap, nasty., greedy and no common decency. They really are an awful airline.

Quiero denunciar la práctica abusiva de esta aerolínea y la nefasta atención recibida. Me obligaron a pagar un cargo extra por mi maleta de mano en la puerta de embarque con la excusa de "no haber pasado por el mostrador, cuestión que deberían avisar en el momento de hacer el check-in". Mi equipaje cumplía perfectamente con las medidas permitidas en cabina. Para colmo, el empleado que estaba atendiendo en el mostrador fue un auténtico maleducado, mostrando una actitud totalmente macarra, chulesca y cero profesional hacia los pasajeros. Obligar a pagar una penalización en el último momento sin justificación real, y encima tener que aguantar semejante falta de respeto y formas por parte de su personal, es intolerable. No volveré a volar con ellos.

I am extremely disappointed and frankly quite angry about the way Malta Airlines handled the damage to my luggage and the subsequent complaint process. I fully understand that airlines are not responsible for minor scratches, scuffs, or normal wear and tear that luggage may sustain during travel. However, this was not a case of minor damage. My friends' suitcase literally had a hole in it, and my own suitcase suffered a severe dent in one of the corners, making it unusable. Despite what was suggested, this was not a dent that could simply be pushed back into shape or repaired. What has disappointed me even more than the damage itself is the way Malta Airlines dealt with the complaint. From the moment the issue was reported, I felt that the seriousness of the damage was not taken seriously. The communication and handling of the claim have been frustrating and unhelpful throughout the process. As a customer, I expected a fair assessment and a reasonable level of service. Instead, I was left with the feeling that the airline was more interested in avoiding responsibility than in resolving a legitimate complaint. Based on this experience, I will never choose Malta Airlines again and I would strongly advise others to think carefully before booking with this airline. There are many airlines that value their customers far more than what I have experienced here.

Teníamos los billetes con reserva y maleta de 10 kg pagada, pues aún nos sacaron otros 30 euros por persona alegando que la teníamos que facturar , son unos sinverguenzas

One of the worst experiences ever. Flight was half empty from Milan to Malta and they got attached to my backpack which did not fit 1cm and tried charging 50 euros for that. Needed to take jacket out of it and put it on myself to be let through the gate. Never again!

Achtung! Abzocke beim Gepäck. . MaltaAir hat am Abflughafen in Malta eine Gebühr für Kabinengepäck verlangt, obwohl wir unser Gepäck entsprechend gebucht hatten. Wir haben über Booking.com alles korrekt gebucht, das wurde auch so nochmal bestätigt Beschwerde bei Booking und MaltaAir wurde eingereicht, keiner hat natürlich nen Fehler gemacht und jeder verweist auf den anderen, da dreht man sich jetzt im Kreis. Auf die Idee das direkt zwischen Booking.com und AirMalta zu klären kommt natürlich keiner. Nervt tierisch, so geht man mit Kunden nicht um

Online check-in did not work and online manage booking said 'booking not found' live support is only available after 8am! and then they told me to wait till 10am!