KeychronReviews of keychron.com

Terrible Company I'm so turned off by this company before the product has even arrived. They set up a Canadian website to make it appear as if they have a Canadian location that their products ship from. The website said they would use DHL to ship so I paid $60 for shipping on a $120 keyboard. After a few days I receive a tracking number that doesn't look like any that I've seen before. When I clicked it on the email and through the Shop app, it would take me to a random Italian site that said the tracking number wasn't theirs. After using the tracking number format to research on Google, I find that it's a chinese company called SunYou and that its shipping from China. It's been 2 weeks now, I still don't have my keyboard and I'm pretty annoyed to say the least that they charged me $60 for this shipping and lying about it being through DHL. I can only imagine what a headache I will have with this company if there is an issue with the product. Please DO NOT purchase from this company if customer support is important to you.

Didn't realise they were shipping from China. Keyboard arrived, it was okay but problems with space bar. Eventually they agreed to take it back after I went through Paypal, but I had to arrange the return. Anyway after weeks and weeks of the tracking saying it's in Chinese customs, it turned out Keychron simply didn't want to go and pick it up from customs because they would have to pay duty. At which point you find out that your Paypal Buyers Protection doesn't cover you because the product has been in transit so long.

Keyboard good-ish but Keychron UK Support is dreadful. The keyboard that I received had to be flashed and I then had to fix the keyboard definition file as it was corrupt. There are multiple sets of instructions and files on the Keychron website that are out-of-date.

Habe eine Keychron K3 Ultra-slim bestellt. Leider habe ich nach ein paar Monaten gemerkt, dass eine der Pfeiltasten nicht richtig funktioniert. Nachdem ich dem Support ein Video mit Demonstration des Defekts geschickt habe, haben sie vorgeschlagen mir ein neues PCB zu schicken, welches ich dann selbst austauschen müsste. Das Angebot habe ich angenommen. Der Support hat immer in weniger als 48h geantwortet, und das Ersatzteil kam nach 3 Wochen an. Insgesamt eine sehr positive Erfahrung.

Horrible customer service, unable to solve faulty keyboard issues and unwilling to resolve any issues.

The keyboards look good and are cheap but they are unusable. On average, the firmware crashes 4/5 times a day. The Bluetooth mostly does not work (latency of around 10-15 seconds and a packet loss of 70%+). Even if you use wired you will still get duplicated key strokes, looping key strokes, hard crashes, and the lovely 10 minutes of bricked keyboard every day.

Disingenuous seller Product bluetooth doesn't work well at all. Connection breaks after 2minutes of use. Worst of all the seller hides all negative reviews given on the website.

Dear Keychron Team, I am writing to express my disappointment with the lack of commitment in resolving the issue I have been facing with my Keychron keyboard. I purchased the keyboard only three months ago and I have already encountered a problem with the PCB hardware. I contacted your customer support team immediately and was told that a replacement PCB would be sent to me as soon as possible. However, it has been two months since I raised the issue and I am yet to receive the replacement PCB. I have been in touch with your customer service team several times during this period and each time I am told that the production team has not yet made the PCB available for shipment. I am finding it difficult to believe that a company that relies heavily on PCBs for its products does not have one available for a customer who has been waiting for two months. As a loyal customer who has always appreciated the quality and innovation of your products, I am disappointed with the lack of attention and urgency given to my issue. I rely heavily on my keyboard for my work and having it malfunctioning for such a long time is causing me a lot of inconvenience. I kindly request that you look into this matter urgently and provide me with a clear timeline for when I can expect to receive the replacement PCB. I believe that as a reputable company, you should be able to resolve this issue promptly and ensure that your customers are satisfied with their purchases. I hope to hear from you soon and look forward to a satisfactory resolution to this matter. Sincerely, Renato Parente