KeychronReviews of keychron.com

Third product I ordered from Keychron in 5 years, and never had any trouble with the products. The last keyboard I ordered, about a month ago, was lost by the local courrier (La Poste, France). The customer service emailed me to see if I've received my order, which wasn't the case. I had to send them a proof that my order was lost, and they resent me the exact same order in a week. Seeing all other negative reviews, maybe I am just a lucky customer, but for me it's a reliable site with good keyboards.

The keyboard they sent me had an uneven space bar. Very annoying problem as it would push down on either side (much like a teeter totter). Customer service was less than helpful. After a lot of back and forth and mostly me chasing, they eventually decide they will send me a new space bar. That would be great had I actually received it. Decent keyboards but can't recommend.

K4 Pro fragrance for Her and Him I ordered and have received the K4 Pro. I made the mistake of ordering it directly from the German Keychron online shop thinking that I am shopping from the EU, alas it is China so it took 2 weeks to arrive and they provided me with a dead tracking link. I contacted support to ask what is going on after over 10 days but soon after I got a message from my local post office that the parcel had arrived. The packaging (both external and the keyboard box) is descent enough. It arrived without dents or any damage. However... When I opened the product packaging, I instantly smelled a very intense odour like a "sweet" version of naphthalene. It turns out that Keychron dips their silicone key pads into some kind of perfume. Yes folks you receive a scented keyboard LMAO. The smell is extremely strong and people on forums and reddit have reported that the smell doesnt go away even after 3-5 months of the keyboard being out in the open, in windy conditions! Who in their right mind would dip an internal keyboard component into pungent perfume? Is this s*** even toxic? People also report ichy fingers and skin... I am a bit concerned, ngl. It is a BT / wired keyboard. But it comes without the BT dongle! Why? Are new cars sold without seats? Are phones sold without screens? All wireless keyboards come with their dongle but not Keychron; I need to pay another 10 euro for it and worst of all the included Type A-C USB cable is only 1 meter long. Of course, it is meant for recharging but they advertise that the keyboard can function normally in cable mode. Then there is the matter of the 4000 mAh battery. If I use the K4 only in wired mode, am i safe with it only 40cm from my face or not? Support takes an eternity to answer and lets be honest, they cant be that busy. Keychron is not Logitech or Corsair. I sent them an email with a bunch of questions, I hope they answer soon because I read the reviews about their support and things dont look good at all. Anyway, to be fair I guess, there are good points too. The Keyboard is well made. The backlight looks nice (I have it on steady red color) but the Numlock key has white backlight which stands out against the red as if that led was failing. If I press the key and lock the numpad area, then the led turns red and matches the rest. This is a design feature that DOES NOT belong on this keyboard. The K4 Pro looks nice, its heavy and solid, keystrokes are very satisfying (mechanical red MX), there is no "ping" sound like on Corsair keyboards and nothing extra that makes a keyboard look like it was made in Tony Stark;s laboratory, like Logitech. The price is a fairly descent "scam" of 99 euro + 10 euro hidden cost with no explantion what this is + 20 euro transportation from China. The hidden cost maybe assembly costs since the product can be sent unassembled if the client wants but it is a scam because no explanation and also no mentioning that the Bluetooth dongle is not part of the deal. Unacceptable. Charge me a bit more but send me the darn keyboard with ALL connectivity options a-vai-la-ble. Keychron seems to be an existing entity of a company but with terrible customer support, horrible refund policy and scetchy sales tactics. I have to now wait and use the keyboard to see how long it will last within a 1 year warranty, hopefully more, I don't know what to do with the missing BT dongle, the perfume stench is a nightmarish, saturating, smell buds - penetrating, possibly toxic, faulty execution of some over enthusiastic employee somewhere in Keychron. A total and utter fail. Buy Keychron products at your own risk. This is a cautionary review and if you receive a keyboard that smells like an 100 year-old house attic, DO NOT TOUCH YOUR EYES OR FACE. Edit 15/4/2023 I received the answer-email from their horendous support. I asked 6 questions (BT, odour, functionality, backlight issue etc) and their answer was "put the K4P to air for 2 days, thanks."... AHAHAHAHA pathetic employees in a joke company!

I ordered and have received the K4 Pro. I made the mistake of ordering it directly from the German Keychron online shop thinking that I am shoppping from the EU, alas it is China so it took 2 weeks to arrive and they provided me with a dead tracking link. I contacted support to ask what is going on after over 10 days but the next day I got a message from my local post office that the parcel had arrived. The packaging (both external and the keyboard box) is descent enough. It arrived without dents or any damage. However... and here start the Cons. When I opened the product packaging, I instantly smelled a very intense odour like cleaning liquid or a "sweet" version of naphthalene. It turns out that Keychron dips the silicone key pad into some kind of perfume. Yes folks you receive a scentent keyboard LMAO. The smell is extremely strong and people on forums and reddit have reported that the smell doesnt go away even after 3-5 months of the keyboard being out in the open, in windy conditions! Who in their right mind would dip an internal component into perfume? Is this s*** even toxic? People also report ichy fingers and skin... I am a bit concerned, ngl. It is a BT / wired keyboard. But it comes without the BT dongle! Why? Are new cars sold without seats? Are phones sold without screens? All wireless keyboards come with their dongle but not Keychron; I need to pay another 10 euro for it and worst of all the included Type A-C USB cable is only 1 meter long. Of course, it is meant for recharging but they advertise that the keyboard can function normally in cable mode. Then there is the matter of the 4000 mAh battery. If I use the K4 only in wired mode, am i safe with it only 40cm from my face or not? Support takes an eternity to answer and lets be honest, they cant be that busy. Keychron is not Logitech or Corsair. I sent them an email with a bunch of questions, I hope they answer because I read the reviews about their support and things dont look good at all. Anyway, to be fair I guess, there are good points too. The Keyboard is well made, sturdy and the keycaps-pressing motion feels solid and satisfying. The backlight looks nice (I have it on steady red color) but the Numlock key has white backlight which stands out against the red as if that led was failing. If I press the key and lock the numpad area, then the led turns red and matches the rest. This is a design feature that DOES NOT belong on this keyboard. The K4 Pro looks nice, its heavy and solid, keystrokes are very nice (mechanical red MX), the price is a fairly descent scam of 99 euro + 10 euro hidden cost with no explantion what this is + 20 euro transportation from China. The hidden cost maybe assembly costs since the product can be sent unassembled if the client wants but it is a scam because no explanation and also no mentioning that the Bluetooth dongle is not part of the deal. Unacceptable. Keychron seems to be an existing entity of a company but with terrible customer support, horrible refund policy and scetchy sales tactics. I have to now wait and use the keyboard to see how long it will last with a 1 year warranty, I don't know what to do with the missing BT dongle, the perfume stench is a nightmarish, saturating, smell buds - penetrating, possibly toxic faulty execution of some over enthusiastic employee somewhere in Keychron. A total fail. Buy Keychron products at your own risk. This is a cautionary review and if you receive a keyboard that smells like an 100 year-old house attic, DO NOT TOUCH YOUR EYES OR FACE.

I ordered a keyboard with german Layout and blue switches. They send US Layout with brown switches. Oh. And they forgot a the aluminum frame. What the actual fck?

Their return policy is the worst. They give you the run around without any interest in honoring their warranty process. WORST CUSTOMER SERVICE NEVER BUY DIRECTLY FROM THEIR WEBSITE

SCAM SITE!!! Do not order for UK. Item did not arrive and when I emailed their customer support they claimed I did not order from their site, which I clearly did! I've claimed a refund through my bank. AVOID!!

After sending your keyboard to a customer, I have yet to receive a refund or be contacted by a team member with a potential solution to providing me with my money. Is this the kind of service that you provide customers? Where is my money? Not only are you not refunding me for me order by stating that it’s an “issue with my bank” but your company also refused to compensate me for the shipping fees associated with mailing it to your customer. I NEED THIS RESOLVED! YOU ARE STEALING FROM YOUR CUSTOMERS!!!