KeychronReviews of keychron.com

Worst company on the planet. Don't buy from them. The support is rubbish, the quality of the keyboards is overrated and quite expansive. My experience was horrible, they sent me the wrong item and refused to exchange it. The only option they gave me was to send it back to China at my expense and be charged for both shipping and duties. No help whatsoever. On top of that, I had to pay a very high delivery charge, above the average for shipping from China.

The keys are unresponsive, when they are responsive they do not operate correctly, the company gave me no help whatsoever and informed me to “return it to china myself” These keyboards are not cheap. I will never use this business again.

Edit: The customer support conversations were difficult, but in the end, they sent a new package. I must admit the product is excellent. While they clearly have challenges with customer support and their delivery company is the worst, they are honest. ---- Keyboard was not delivered. They do not do anything about it. They tell me to check with the delivery company they hired, but that delivery company pretends the package has been delivered and does not answer my mails. The package was not delivered, I was home at the time they say it was. Maybe check with who you work with, Keychron ? That delivery company has an awful lot of 1-star rating by users complaining about not having received their stuff. Meanwhile, Keychron calmly keeps my 200€ in their bank account and ignore my mails.

Terrible company! Returns are impossible, support is extremely slow.

Wanted to return the the Q1 Pro because of false layout, support not answering. Would recommend not buying from keychron

Got a Keychron K6 a few months ago, barely used it. Now refuses to turn on or connect either via Bluetooth or cable. Contacted customer support and had a useless and infuriating exchange, until I mentioned to them that I had posted negative reviews online. That’s when they agreed to refund the price of the keyboard. It was a decent keyboard while it lasted.

I had a very negative experience with Keychron. I ordered a keyboard for my son's birthday at their official website. Order #612791. In a few days they contacted me saying that the transaction was a "high-risk". I had to confirm my order again and provide a picture of a credit card that the payment was made with (last 4 digits). I guess that very fact should have a been a "red flag" right away. I did what they asked. Then, is about a week (the birthday was long passed by then) they emailed me asking if I really live at the address that I ordered the keyboard to (has anyone heard of such a nonsense before??). Again, I said "yes". Then, they said my order was cancelled and the refund will be done in 7(!) business days. Maybe these guys have good products but they certainly lack customer service. It was the worst experience I had in years. And I wouldn't recommend it to anybody else.

A cheating company.. Please keep away from Keychron even you like keyboards shape!!! They didn't deliver 2 keyboards, and then!! refused refunds when I asked!! Totally Scam, I lost $132 without getting nothing at all!!