KeychronReviews of keychron.com

Bought Q2 pro, it arrived dead. I tested multiple cords on three computers and it is just dead, both wireless and corded. There is also a scratch on the front fascia, and the USB port is very wobbly. I bought directly through keychron.com.au per my bank statement and my own ability to recognise what website I am buying from, contacted customer support within approx 2 hours of delivery with multiple videos and photos. After multiple correspondence I'm still getting you didn't buy through us, go and contact someone else. It feels like I have been scammed, and likely will need to lodge complaint with ACCC and do a charge back with my bank. Keyboard feels solid though!

My Keycaps broke off within 9 months, customer service has yet to respond, its been 4 working days

I ordered this keyboard 22 days ago, and the projected delivery day is 2 weeks ago. The keyboard never came, the tracking doesn't show its current location, and everything looks like a scam. I contacted support but zero reply. I contacted facebook support, also no reply.

Bought a Q6 keyboard and was shipped pretty quick. Shipment did take a while but that wasn't an issue for me. Also I broke the USB C port on accident and reached out to the customer service. They answered swiftly and sent me a new daughter board immediately. Just received it and replaced the old one. Keyboard works like a charm. Very happy with the product and with the service.

The customer support is slow and unhelpful. I ordered mine a year ago and the usb c connector broke. They are refusing to replace, repair or refund the keyboard. I wouldn’t bother buying here from the UK again.

Ordered full Keychron keyboard. Arrived from China and it was defective. Keys didn't work. No additional key switches sent with keyboard. After 6 weeks of multiple contacts, no replacement key switches sent. Now Keychron says that I can send keyboard back at my expense -- but they will not refund the cost to return which will be around $80 via UPS or USPS. I paid $134 for the keyboard. After over half a dozen contacts, I'm convinced the company has it built into their business model that a certain number of keyboards will be defective, and they'll wear down any customer who asks for a refund or asks for keyboard to be fixed. DO NOT BUY FROM KEYCHRON.

I purchased a K4 and a full keycap set. The K4 came with completely different keycap colours from the ones shown on the web. The keycap set came with no "Q" and 2 "W"s. Furthermore, some of the keycap prints were misaligned. The customer service didn't answer for more than a week and then they didn't provide a proper solution. I truly regret having bought from them, I believe it is a low quality scam with rather good marketing.

I bought a keyboard from them after researching the company and watching some of the reviews. The keyboard seems like a good value for what you pay compared to a fully customised mechanical keyboard. However there were a lot of problems with the software for customisations and I would get a problem with a key being sticky and repeat the button press. I’m not sure if it was a problem with the firmware or hardware. I thought that’s fine I’ll just contact customer service and let them deal with it as it has a 1 year warranty. Contacted customer service and they essentially wanted me to pay for a replacement PCB for the keyboard instead of dealing with a RMA and fixing it. This was after back and forth with them for almost 3 months in emails. Never had a company say they won’t honour a warranty like this before. I have been used to other companies like Logitech honouring a warranty and acting in a much faster and customer friendly manner when there are hardware problems so I wouldn’t recommend Keychron.