Gewährleistung existiert nur in Theorie nicht Praxis.
Tastatur ging innerhalb 1 Jahr teildefekt, reagierte nicht mehr zuverlässig. Auf 2 Mails mit Fristsetzung an "support(at)keychron.de" wurde nicht geantwortet.
Nicht kaufen, wenn EU-Garantierecht euch was wert ist.
EDIT:
Response to keychron message from July, 2nd, 2026.
I have sent you already 2 mails at the start of this year. Order number is DE40777-APT and purchase date was 24.11.2024. I am willing to make a positive review in case of your refund or replacement.
Response from KeychronJun 2, 2026
Hi,
Thank you for your feedback. We're sorry to hear about your experience and the lack of response to your support requests.
We understand your frustration. If convenient, please provide your order number or ticket number so we can review your case, investigate what happened, and see what we can do to help.
We appreciate your feedback and are continuously working to improve our customer support experience.
Best regards,
Keychron Support Team
GE
George
Worst Keyboard & Company
The worst and also most expensive keyboard I've ever bought. Keycaps broke apart almost immediately and were not properly injected. Keychron takes zero responsibility, has almost no warranty coverage for these impossibly expensive keyboards, and charges exorbinantly for replacement keycaps.
Keystrokes regularly double-type or don't type at all. Requires rebuilding the keyboard each time to fix, then re-emerges after about a month.
I've owned many, many keyboards over my life and none have been even 1% as bad as the Keychron $$$ TRASH. Terrible company, unbelievable the lies that are told about them online. Fake.
Response from KeychronJun 2, 2026
Hi,
Thank you for sharing your feedback. We're sorry to hear about the issues you experienced with the keycaps and the double-typing problem.
For damaged keycaps, we would normally provide replacement keycaps after reviewing the case. For double-typing issues, we also offer troubleshooting assistance and corresponding solutions based on the specific situation.
If convenient, please provide your order number and product model so we can investigate further and see what we can do to help.
Best regards,
Keychron Support Team
TA
Ta
Had the nerves to ask me to pay 8 USD…
Had the nerves to ask me to pay 8 USD shipping to send me 5 replacement switches after they broke within months of use.
Piss poor customer support.
Response from KeychronJun 3, 2026
Hi,
Thank you for your feedback. We're sorry to hear that you were disappointed with the support experience.
We understand your frustration regarding the shipping charge for replacement switches. We'd like to review the details of your case to ensure the appropriate support was offered.
If convenient, please provide your order number or ticket number so we can investigate further and see what we can do to help.
If you have any questions, please feel free to contact us at [email protected]
Best regards,
Keychron Support Team
AE
Alexander, E.
Keychron K1 87-key with Blue…
I bought a Keychron K1 (87-key, Blue switches) expecting premium reliability. It was used only for typing—no spills, drops, or harsh conditions. After about a year in normal storage, many keys stopped registering or require repeated presses. The keyboard is now unusable.
There was no damage or misuse. It simply degraded while not in use, which is atypical for a peripheral at this price level.
This raises a basic issue: durability does not match positioning. If a flagship model fails under standard conditions, confidence in the brand’s quality control is undermined.
The result is not just wasted money but uncertainty about product reliability. I would not recommend buying without factoring in this risk.
Response from KeychronJun 3, 2026
Hi,
Thank you for sharing your feedback. We're sorry to hear that your K1 developed key registration issues after normal use and storage.
We understand your concerns about durability, and this is certainly not the experience we want our customers to have.
If convenient, please provide your order number and serial number so we can review your case, investigate further, and see what we can do to help.
Best regards,
Keychron Support Team
KI
Kirk
Awful customer service and sales…
Awful customer service and sales support for such expensive products. I was extremely hopeful that I had found a new great source for high quality keyboards, but these folks don't support their products and their sale strategies leave a lot to be desired. They leave you hanging after a purchase. Do yourself a favor and look elsewhere!
Response from KeychronJun 3, 2026
Hi,
Thank you for sharing your feedback. We're sorry to hear that your experience after purchase did not meet your expectations.
For products purchased through our official website, we provide a one-year warranty. And we strive to offer support throughout the ownership experience.
If you experienced any issues with your product, please send your order number and a description of the issue to [email protected]. We'd be happy to review your case and see what we can do to help.
Best regards,
Keychron Support Team
HY
hype
Keys Not Registering
I paid a very premium price and instead of using my $250 keychron q2, it collects dust as I use a $25 Amazon keyboard. Very quickly keys started not registering for first a second or two, but then for 5+ seconds. I of course ordered new switches and replaced any that had this occur. I think this helped some, but still it was so unreliable and frustrating I just gave up on it.
Response from KeychronJun 3, 2026
Hi,
Thank you for sharing your feedback. We're sorry to hear about the key registration issues you experienced with your Q2.
If convenient, please provide your order number and a description of the issue to [email protected]. We'd be happy to review your case, investigate further, and see what we can do to help.
Best regards,
Keychron Support Team
SM
Satz mit X.
Absolut nicht zu empfehlen! SCHELCHTE QUALITÄT! SCHLECHTER SERVICE!
Absolut nicht zu empfehlen! Schlechte Qualität!
Keychron Germany? Von wegen!
Verkäufer sitzt in China - NICHT GERMANY!
Ware kommt aus China! Lange Lieferzeiten! Bei Rückgabe wird Rückversand nach China verlangt! Das wären dann über 50% vom Warenwert! Ich empfehle, lieber woanders kaufen und nicht bei den Chinesen! Da zahle ich lieber ein paar Euro mehr und habe ordentliche Ware und ordentliche Abwicklung!
Hier Kopie der Antwort vom Kundenservice!
Bestellung DE69620-APT
Sehr geehrter Kunde,
vielen Dank für Ihre Nachricht.
Könnten Sie uns bitte den Grund für Ihre Rücksendung mitteilen? Dies hilft uns, unsere Produkte zu verbessern und einen besseren Service zu bieten.
Der Rückgabeprozess funktioniert wie folgt:
1. Sie senden das Paket an unser benanntes Lager zurück und teilen uns die Sendungsverfolgungsnummer mit.
2. Nach Erhalt des Pakets wird unser Lager es prüfen. Nach Bestätigung, dass alles in Ordnung ist, erhalten Sie die Rückerstattung (ausschließlich der Versandkosten für die Rücksendung).
Bitte lesen Sie die Rückgaberichtlinien, bevor Sie die Tastatur zurücksenden: hxxxxxx//xxxxxx//return-policy
Hier ist die Rücksendeadresse:
**Rücksendeadresse:**
1F, NO.27 Yangmei Road, Bantian Street, Longgang
**Firma:** Shen Zhen Shi APT Tech CO Ltd
**Stadt:** Shenzhen
**Bundesland:** Guangdong
**Postleitzahl:** 518000
**Land:** China
**Name:** Wang Nan
**Telefon:** 18845599357
Bitte geben Sie den Wert des Pakets mit **40 $** an.
Bitte stellen Sie sicher, dass das Produkt vollständig ist, einschließlich der Tastaturbox und des Zubehörs.
* Bitte beachten Sie, dass eine Sendungsverfolgungsnummer erforderlich ist, da sonst keine Rückfragen oder Rückerstattungen bearbeitet werden können.
Mit freundlichen Grüßen
Best wishes
Keychron Germany | Customer Support
Response from KeychronJun 3, 2026
Hi,
Thank you for sharing your feedback. We're sorry to hear that your purchasing and return experience did not meet your expectations.
We understand your concerns regarding shipping origins, return logistics, and the associated costs. Transparency is important to us, and we appreciate your feedback on how this information is presented to customers.
We will continue working to improve the clarity of our shipping, return, and fulfillment information so customers can make informed purchasing decisions.
Best regards,
Keychron Support Team
AL
Aleksandrs
Poor production QA
I am referring more to a production than store itself. The keyboard I bought was Keychron V6 Max and I have started experiencing issues from day one lol. One button requires significant press force to be registered or certain angle, I've tried replacing the switch with the included one but it did not help. Never had such an issue,even cheap chinese mechanical keyboards work better lol
Response from KeychronJun 3, 2026
Hi,
Thank you for providing more details. We're sorry to hear that your V6 Max has been experiencing key registration issues since day one.
Please contact us at [email protected] with your order number and a description of the issue. We'd be happy to review your case and see what we can do to help.
Best regards,
Keychron Support Team
