KeychronReviews of keychron.com

Broke my daughter PCB’s USB port, emailed support and order was literally sent less than 24h after initial email, for an almost insignificant amount. Do not know why they have received so poor reviews here, might honestly be because people do not realise how warranty works when buying parts and building yourself.

Two major issues: * They did not process my refund after receiving the return. Tracking showed the item was delivered to their warehouse, and three weeks passed with no refund. I only received it after I followed up myself. If I hadn’t chased them, I’m not convinced I would have been refunded at all. * They withheld sales tax on the refunded merchandise. They refunded the item price but kept the sales tax attributable to the product, even though they only claim shipping is non-refundable. They claim this is clearly disclosed in their return policy, but it is not. Even if it was disclosed, it would be illegal. You cannot retain sales tax on refunded purchases. The support responses were polite, but they simply repeated policy language instead of addressing the actual issue. I would be very cautious buying direct from Keychron if there’s any chance you may need to return something.

Keychron makes good keyboards, and that is why I became a repeat customer. But customer retention does not depend on product quality alone — it depends on how a company treats customers when support is needed. In my case, the warranty issue only started to move after several reminders and after I explicitly referred to legal consumer protection. That is how even loyal customers are lost: not because of the product itself, but because of poor service after the sale.

I used the M6 mouse for about 6 months before I noticed a loose piece inside that sometimes blocks the left mouse button. I approached the customer service in December of 2025 with this issue as they are obligated to check if there has been a manufacturing mistake and repair or refund the mouse under EU regulations. 4 Months later they still want me to send more and more videos or start the warranty process all over by asking the same questions again. Can not recommend this or any other Keychron product if this is how they handle warranty issues.

I would strongly advise anyone considering buying a keyboard from Keychron to think twice. The keyboards themselves may look great on paper, but if anything goes wrong you are essentially on your own. In my experience, customer service is practically non-existent. Emails go unanswered, support requests seem to disappear into a void, and getting any meaningful help is incredibly frustrating. For a company selling premium-priced products, the lack of after-sales support is completely unacceptable. When you spend £180.00 on a keyboard, you expect at least basic customer service if a problem arises. Unfortunately, that simply wasn’t my experience. The only saving grace is that in the UK consumers are protected when paying by credit card for purchases over £100 under Section 75 of the Consumer Credit Act. Fortunately I was able to use this protection and get a full refund through my card provider. Without that protection, I suspect I would still be chasing Keychron for a response. Based on my experience, I would not buy from them again.

Double key presses, other problems with multiple keys after getting this keyboard for Christmas, problems began approximately 1.5 months after. Contact supported, received no answer. BUYER BEWARE! For a 250$ keyboard, this is my own fault for not sticking to a mainstream brand.

I ordered a wired C2 Pro 8K from Keychron and the USB port on the keyboard was misaligned. I couldn't even plug the wire into the keyboard, making it completely useless. I contacted support to get it replaced, but instead they suggested I try taking the keyboard back off myself and see if I could fix it. So I said okay, I'll try. That was a mistake. I should have insisted they replace it for me, because trying to disassemble the keyboard was one of the most physically intensive and mentally taxing experiences I've ever faced with a product I purchased. For one thing, Keychron's website does not have adequate or specific instructions on how to disassemble their models, the only detail I was able to get was "2. Use slider or other tools to insert into the keyboard housing and then remove it," which only showed a picture of a piece of paper being wedged into the keyboard. I had to grab a butterknife to get enough leverage to pry it off, damaging it just like I was afraid I would. Overall, it was an extremely frustrating experience and I decided it wasn't worth all the hassle I had to deal with. I've requested a refund and am now waiting on a response. My advice for anyone who is considering buying a keychron: Don't.

After more than a month of unprofessional back-and-forth with customer support, I was finally given an address to send my faulty device to for a refund. Sent it 20 days ago, the package arrived 14 days ago. No response.