KeychronReviews of keychron.com

Two leds died within 5 months of using it, the amazon seller promised a new pcb. After hearing nothing for two weeks I chased to be told 'oh sorry the factory don't make this anymore, you can have can have a all red one. Or a £20 refund'. Chased keychron themselves to be offered a 10% discount on a new keyboard if purchased directly through them. Also had to wait roughly two weeks for an answer from them. Atrocious customer service, terrible leds. Would avoid and spend your money elsewhere.

Keychron K5 SE after 1 year use. The only thing this brand cares about is the sound of keypresses. Everything else is clearly out the window. The RGB keeps changing itself + color. The typo rate is way too high. Almost 50% typo rate per every keypress, and I've been typing for close to 40 years. The key spacing REALLY bad. They say it's industry standard but it's clearly not when I can jump on a 1990s keyboard and type 100+ wpm with no typos at all. The keychron K5 SE makes a person who can code at 140wpm, down to 10wpm + typos even after an entire year of trying to get used to this keyboard. It can ONLY be for a person who just started using a computer for the first time in their lives because they have messed with the spacing enough to ruin the muscle memory. It's literally just a typo generator. It also requires some form of weekly troubleshooting where the keyboard would randomly just stop working completely regardless if plugged in or on bluetooth. I also have no idea who exactly milk pom red switches are for other than complete psychopaths; You could probably breathe on the keyboard and it would make a typo. I'm going back to the MX Keys S because of Keychron. The W or A keys popping off an MX Keys after 13 months is something I'd rather deal with than using a Keychron.

Bought directly from Keychron.uk which states they have a 2 year warranty. Keyboard (V6 Max) did not last more than year before developing problems. Warranty was not honoured. Customer Service stating that the warranty is only for one year, and took more than a week to respond to emails. Their website still states the warranty is two years.

Nachdem ich meine Maus aufgrund der schlechten Qualität zurückgeben wollte, wurde mir eröffnet ich müsse diese an jemanden in Deutschland zurückschicken, was aber zu 10% Abzug bei der Rückerstattung führen würde. Ansonsten wurde ich eingeladen die Maus nach China zu schicken. Ich habe mehrmals mit Keychron geschrieben, ich habe immer noch keine Rücksendeadresse erhalten. Im wieder sinnbefreite Nachfragen, ich möchte doch einfach nur eine Adresse haben. Absolut unterirdische Kommunikation und Erfahrung, grenzwertig gesetzwidriges Verhalten, von der Firma ist absolut abzuraten, das geht gar nicht.

Keyboard arrived with dismal setup instructions and keys A and F not responding. Customer service limited to auto generated "we've receive your return request". I shold have looked at reviews first.

After spending £120 on a premium keyboard I expected it to work flawlessly for years. 8 months in it developed severe chattering. Support sent me new switches to try, which helped for a few days but the issue returned. After that they sent me a PCB to replace on my keyboard. Asking customers who have spent that much money to repair their own hardware is utterly bonkers. Support keeps roping me around too, saying there are delays in shipping and stock, so I'm spending months with a product that causes daily inconvenience. Avoid like the plague.

I had a very frustrating experience with Keychron Germany support. I contacted them because I own a soldered K2C2 keyboard and wanted to buy a hot-swappable PCB specifically to avoid desoldering. I made this clear in my very first message. Support replied that they had a compatible PCB in stock and sent me a payment link for €40 including shipping. When the part arrived, it was not hot-swappable. It appears to be the same type of soldered PCB I already had, meaning it still requires desoldering/soldering switches and does not solve the problem I explicitly asked them about. I explained the issue and asked to return the incorrect part for a full refund. Instead, they first offered €15 compensation, then €20, while insisting on explanations that did not make sense for my situation. They also claimed it could be installed by tightening screws, but that completely ignores the actual problem: the switches still require soldering/desoldering. What annoys me most is that this was not a misunderstanding created by me. I clearly stated what I needed, they confirmed they had a compatible part, took payment, and then sent something that did not meet the requirement. When I asked for the matter to be escalated to a supervisor or higher-level contact, I received no reply. At this point, I feel like they are trying to make me accept a partial compensation for a part I never requested and cannot use for the purpose I bought it for. This is a terrible customer support experience, and I would be very cautious ordering from Keychron directly if anything might require after-sales support.

Keyboard broke down after 1.5 year of moderate use. Support hardly responds a keep breaking promises to help me. After being without a keyboard for 4 weeks I gave up. Will never buy from them again and will go back to a more reputable brand.