KeychronReviews of keychron.com

Beautiful keyboard, solid build, and satisfying feel. Customer service was very helpful and kind!

If your local courier loses your package, do NOT expect Keychron to help you. The local courier lost my package. Keychron support refused to help, so I forced the courier to investigate. The courier finally provided me with an official email admitting fault and declaring the package lost. I forwarded this written admission to Keychron a week ago, expecting a quick resend or refund. Instead, Keychron has completely ghosted me. It honestly feels like they just take the proof you provide, claim their shipping insurance so they don't lose money, and then probably just ignore you so they don't have to deal with the hassle of replacing the order. It is incredibly apathetic and disrespectful to just leave your customers on read when they did all the work to prove the courier's mistake. Very disappointing.

If I could rate 0 I would. Customer support is a joke, after my premium keyboard started bricking every 20 minutes, CS tried to send me a new PCB without any explanation of how to fix the problem with the PCB. Daisy the CS rep refused to escalate my complaint, and now refuses to honour the warranty. DO NOT BUY FROM THIS COMPANY.

I've got Keychron M6 8K (silent switch) mouse at first, and this is the best mouse I've ever had for all use cases (gaming and work). However, a bit later I began noticing that If you click on the leftmost side of the left main button, the clicks aren't getting registered. After consulting with AI, I confirmed that this is due to silent switch peculiarities. I recorded a video about this issue and sent to Keychron support, asking for a discount for a new M6 8K mouse, but with the clicky switches this time (returning the mouse seemed to be too much work from my country), and they offered a 15$ discount. I've got the clicky version and it doesn't have the issue with registering clicks on the leftmost side of the left main button, and it's a perfect mouse. I've also stopped experiencing carpal tunnel syndrome with this mouse (probably because it's so light). So, I wouldn't recommend getting the silent version for gamers or anyone who typically clicks closer to the leftmost side of the left main button. The clicky M6 8K version is a perfect mouse.

Support did a great job. Hope I don't get additional issues with updates however.

Great customer service. The team actually replies to e-mail inquiries in less than 24 hours. Quick and accurate answers. We own two keyboards. They've lasted despite gaming and many essays. I had to pay import tarrifs unexpectedly. The team refunded me quickly. Great experience.

Despite shipping taking just a little longer than expected, the keyboard was DEFINITELY WORTH IT! The quality of my K4 Pro exceeded my expectations and I absolutely LOVE using it for typing and gaming. I came from a "C-air" w/ brown switches and went with reds in this board. While the slight tactile bump is absent (unlike brown switches), I actually prefer it for gaming. My only issue was my ESC key - the text didn't print all the way. While this isn't a big deal at all, I did reach out to Keychron and they rectified the issue VERY quickly (thanks, Lynne!). From now on, Keychron is going to be my go-to for keyboards. I really don't see a reason to spend my money anywhere else.

It seems this is the only way to get their attention, so I'll update on my previous situation. I was sent a keyboard that died within 2 months of use. Have been exchanging emails with support for 5 months now, and they have done nothing for me. Made me troubleshoot issues I had already checked, asked questions I had already answered, forced me to RECORD myself trying to fix the keyboard because who knows maybe we're all liars. After months of troubleshooting they say ''do you want a refund or a new PCB for your keyboard'', I say refund 100%, they ignore me and go ahead with replacement PCB instead. After 2 weeks of no news, I send another email, to which they reply that the PCB is discontinued and that I need to wait for their backorder of parts to be done so they can make the old model (I bought this in november 2025, why tf are you out of parts). And since then (about a month ago), I have gotten 0 news. They've ignored 2 of my emails, won't even reply anymore, and I have no idea when this replacement part (which I will have to take apart the keyboard myself for) will come in, so I'm just stuck with a worthless 200$ keyboard sitting on my desk. The SN of my keyboard is B-2503K4HQ100368 Send me a reply there, I will not stop posting on review sites until you have dealt with this.