KeychronReviews of keychron.com

Shipping was surprisingly fast, packaging was well handled and protected. Customer support was responsive and helpful. Keyboard arrived in pristine condition, fully operational.

Had complications with my order and I reached out for help. Then i got immediate feedback and help to resolve my issues. The person I spoke with was super helpful and kind.

I've damaged my keyboard's PCB (Q5 Max) and reached out to support to see if there was an option to purchase spare parts to fix it myself. However, I was offered a free PCB as I was within the warranty period (I didn't expect this as I bought my keyboard from a third party). The PCB arrived within a week without any issues, and now I have a working keyboard. Reach out to support with similar cases! Highly recommended.

I reported what I thought was an issue with my Q1 HE keyboard, and was pleasantly surprised by the excellent customer service I received from Cindy. Cindy was friendly, professional, and technically adept at assisting me, and ultimately, resolving my reported issue.

Superb quality keyboard, weighs a ton. I had to contact them to get a new keycap that isn’t traditionally included, and out of courtesy took it upon themselves to send me it at no cost. Great customer service and the product is A-grade quality.

Extremely fast response times, extremely friendly correspondence with the customer service, and only asked the essential questions when confirming my warranty. Problem was solved succinctly.

Purchased a mouse. The mouse worked fine, however it didn't really feel comfortable in my hand so I decided to return it within the 14 day window. I paid for the return shipping (including tracking) out of pocket and then waited. And waited. 30 days later I decided to follow up with both the shipping company and Keychron. Shipping company tracking showed they had successfully delivered the package and provided a proof of delivery (POD) document, which included the name of the Keychron warehouse employee that signed for the return. After contacting Keychron to ask why I hadn't yet been refunded, they replied that they could not find the return in the warehouse and requested the POD document from the shipping company, which I provided. They then claimed that it needed to have the signature of the staff that accepted the package on the document. I replied this is the only document the shipping company provided, however both the tracking and POD confirm it was delivered and accepted by your warehouse. It is illegal to not give me the refund for an item that was misplaced while in your possession. They still refused to provide the refund. Luckily, I made the purchase through PayPal and opened a dispute. I provided the tracking confirmation, the POD from the shipping company, and the email chain where Keychron customer service admits having received the item but not being able to find it in the warehouse. I received my refund from PayPal within 48 hours. Moral of the story - don't buy from this company unless you are 100% certain you will keep the product. They will try to scam you on the return. If you do decide to buy something from them, do it through PayPal because they are your best shot at getting your money back. Just make sure you document all communication, save tracking numbers, and get the POD from your shipping company. Keychron will do anything they can to get out of giving you a refund.

Should have searched for their reviews before purchasing - purchased off the advise of a "best of" article (in retrospect, probably sponsored) and might as well have just flushed $200 down the toilet. Customer service does not care to rectify the issue if there is a problem with shipping - package was delivered to clearly the wrong location as photographed on drop off. FedEx told me per the shipping they purchased, the vendor had to take responsibility. Keychron told me FedEx had to. I wasn't looking for much - would have even been happy with a partial discount, or at least even the bare minimum of pretending to care that their package did not reach the intended destination.But that wasn't on the table, so now I'm just requesting a chargeback, potentially out $200 if that doesn't work, and not ever purchasing anything from them ever again and advising others to avoid as well.