Always cute, always unique stationery and school supplies. We are a one stop stationery store bringing happiness worldwide with free global shipping.
Kawaii Pen Shop (kawaiipenshop.com) has 701 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Barbara G.
Be careful. I've purchased a few smalls from this site and was satisfied with the merchandise. Ergo, I order a pricier gift for my grand for her birthday. The mistake and disappointment is all my own. Read the dimensions carefully. They were in centimenters, NOT inches. Also, the customer service responses are zilch, nil. Nothing.
Moria B.
Thank you for the fast answer by e-mail and the fast delivery, it was great buying from you though I'm from other side on the globe. Keep on the great job!!!! All the best, Moria B.
Katharina C.
Dollar Store quality for very high prices. When I saw what was received I returned the items immediately. Kawaii pen shop doesn’t cover return shipping cost. After returning the items back to their Hong Kong address the package came back to my US address. Either they gave me a wrong address or refused the return shipment. After reaching out to customer service I got a rude response and was told they „do not accept responsibility“ and that’s that. So sad. I thought I had discovered a cute shop. Don’t recommend!
Laurie W.
After 2 months of back and forth regarding my unrecieved package, I was told there would be no refund or reshipping as I did not purchase shipping insurance! I was unaware that was even a possibility. I will NEVER order from here again. No customer service. I would encourage others not to order from here either.
Sandra
I’ve ordered about four times, and each time my order was delivered reasonably on time, everything was packaged very securely, and nothing was missing. Kawaii Pen Shop has some great sales with a huge variety of things to choose from. I’m especially happy with the pens and markers I bought. I would order again. :)
Alisa F.
I got all my things and loved the extra items provided by the 2023 mega gift, the package arrived within 3-4 days and everything was packaged safely.
Carina S.
Die Produkte sehen zumindest online sehr nett aus, aber leider ist die Art und Weise wie der Shop handelt in meinen Augen sehr frech. Es wird groß geworben mit weltweitem Gratisversand und immer wieder gibt es Goodies zusätzlich. Überschreitet man im Warenkorb dann die Summe, kriegt man auch einen extra Banner, der einem bestätigt, dass man sich für den Gratisversand qualifiziert hat. Im Warenkorb selbst ist davon dann nichts mehr zu sehen und man zahlt gefühlt LängexBreite. Auf Nachfragen war die Dame im Support auch wenig hilfreich und hat nur deren Website zum Versand verlinkt, auf der keinerlei Info steht warum ich jetzt doch zahlen muss. Das Verhalten dadurch die Kunden zu gewinnen, weil man schon einen vollen Warenkorb hat und dann eventuell nicht auf die Produkte verzichten und ein Auge beim Versand zudrückt, ist mMn einfach unverschämt und frech und ich bin selbst Geschäftstreibende. Glücklicherweise gibt es genügend andere Shops mit ähnlichen Produkten, die einen nicht mit bewusst irreführenden Werbebannern ködern.
Rachel-Ann M.
Still missing orders from 2018! I made two small orders in late 2018 (stickers and washi tape). I made my issues known in February of 2019. I was told that it was because of a customs issue and that the products would still arrive, "delay is specific for international parcels coming from Asia to Canada" and that "your order will eventually arrive after the CBSA clears the packages". They never arrived. There was so little effort on their part to help. I decided to leave a review as I've seen a lot of advertising for them lately. They'll just take your money and you'll get nothing in return.
