Kawaii Pen ShopReviews of kawaiipenshop.com

very disappointed , keep lying and saying a manager will contact me about my my missing items, avoid

I placed a $90+ order and, when it arrived, a Kiki cat messenger tote was not included. I immediately wrote the company and all they did was give me the run around. First, they wanted a photo of what did arrive…why? That does not prove anything. I complied and they told me the photo was blurry. I sent another one. They said they did not receive it. I resent the first photo and they acknowledged it. By this time, I had written or replied to over 20 texts from them. Elena ( the person who wrote me) said she had to talk to her supervisor who would look into it and give me an answer in 2-3 days. That was over ten days ago and still no answer. This is a ripoff company. Do not purchase from them. You can buy these same items elsewhere (Amazon for one) cheaper and won’t get ripped off.

Don’t be fooled by the cute stationary and fun deals! I ordered four items with this company over a month ago and haven’t received anything. I was tracking my order and about a week later, I saw that my package was “returned to sender” after never leaving China. I sent an email to customer service and they replied saying they will reship my package. Well, after tracking that order, I saw that it was delivered to Wisconsin, a whole different state! They first replied that it was already delivered, then said they would escalate it to their manager. I’ve continued to email them every few days, and now they just keep me on an endless cycle, repeating they have a large amount of inquiries and will get to me asap. The customer service assistant I’ve been emailing, “Elena”, seems like a total bot, as someone else pointed out in a previous review. Now, I feel like I’ve totally been scammed. I wish I would’ve seen these reviews before purchasing. I don’t usually write reviews myself, but I hope it keeps someone else from wasting their money.

I spent over $100 on an order from them. The items literally never came. When I emailed customer service they made up a BS excuse of it being "stopped by customs" and that it would be sent to me soon. I could see on the tracking number that the package had been returned to sender, and stayed there. They never gave me a refund or acknowledged that they kept my products and my money. This site is a SCAM.

I saw through the international tracking link that there was an issue with delivery and I asked them immediately to tell me which local postal service they used so I could resolve it. "Elena" answered like a bot with no reading comprehension all the times I asked. The package was returned since I couldn't do anything about it - I didn't even know which postal service had it because the bot wouldn't tell me. And now they refuse to refund me. It's been two months. I have sent 3 documents proving that my address was correct and now they want an "official document" proving that it was returned, even though in the international tracking link THEY sent me, it says very clearly that it has been returned. Insanity. Zero accountability, useless customer service, they are thieves.

This company is no good! They ship broken items and do not respond to emails and their phone number doesn't work. Save your money because you will be disappointed in the low quality items they ship out v-e-r-y s-l-o-w-l-y! Lesson learned, will never order from this shop ever again!!

I ordered 4 pastel colored eternal inkless pencils. There is a very short piece of pencil lead in them with a long eraser. It doesn't make sense why there isn't more lead. Also, they write so light you can hardly read it. I am extremely disappointed and will not order from Kawaii again.

I paid for express 3 day delivery but my package wasn’t even shipped for ten days and after that it’s been in transit for a week and it’s not leaving china. The customer service is horrible they don’t reply at all I tried to cancel the purchase because it wasn’t shipped after I sent the email it suddenly got shipped but in transit ever since. Don’t waste your time with this company they are a scam I only found out they are in china after it got shipped. Please don’t waste your time with these useless people.