Kawaii Pen ShopReviews of kawaiipenshop.com

very disappointed , keep lying and saying a manager will contact me about my my missing items, avoid

I placed a $90+ order and, when it arrived, a Kiki cat messenger tote was not included. I immediately wrote the company and all they did was give me the run around. First, they wanted a photo of what did arrive…why? That does not prove anything. I complied and they told me the photo was blurry. I sent another one. They said they did not receive it. I resent the first photo and they acknowledged it. By this time, I had written or replied to over 20 texts from them. Elena ( the person who wrote me) said she had to talk to her supervisor who would look into it and give me an answer in 2-3 days. That was over ten days ago and still no answer. This is a ripoff company. Do not purchase from them. You can buy these same items elsewhere (Amazon for one) cheaper and won’t get ripped off.

Don’t be fooled by the cute stationary and fun deals! I ordered four items with this company over a month ago and haven’t received anything. I was tracking my order and about a week later, I saw that my package was “returned to sender” after never leaving China. I sent an email to customer service and they replied saying they will reship my package. Well, after tracking that order, I saw that it was delivered to Wisconsin, a whole different state! They first replied that it was already delivered, then said they would escalate it to their manager. I’ve continued to email them every few days, and now they just keep me on an endless cycle, repeating they have a large amount of inquiries and will get to me asap. The customer service assistant I’ve been emailing, “Elena”, seems like a total bot, as someone else pointed out in a previous review. Now, I feel like I’ve totally been scammed. I wish I would’ve seen these reviews before purchasing. I don’t usually write reviews myself, but I hope it keeps someone else from wasting their money.

I spent over $100 on an order from them. The items literally never came. When I emailed customer service they made up a BS excuse of it being "stopped by customs" and that it would be sent to me soon. I could see on the tracking number that the package had been returned to sender, and stayed there. They never gave me a refund or acknowledged that they kept my products and my money. This site is a SCAM.

I ordered items from here before and had no issues, this time the customer experience was dreadful. The order arrived with a missing item and I've had no promise of it being sent despite numerous e-mails and a promise of a response from the senior manager. Very disappointed and won't be using them again

I saw through the international tracking link that there was an issue with delivery and I asked them immediately to tell me which local postal service they used so I could resolve it. "Elena" answered like a bot with no reading comprehension all the times I asked. The package was returned since I couldn't do anything about it - I didn't even know which postal service had it because the bot wouldn't tell me. And now they refuse to refund me. It's been two months. I have sent 3 documents proving that my address was correct and now they want an "official document" proving that it was returned, even though in the international tracking link THEY sent me, it says very clearly that it has been returned. Insanity. Zero accountability, useless customer service, they are thieves.

I was quite surprised at the very poor packing my items came in, almost as if they had been shipped by a person selling their own things than a supposedly professional business. My main gripe with it through is the instructions for the things ordered (little led flower light, calculator) are not in english so its a guessing game as to how to get them to work. I also bought a couple of everlasting pencils, which are only just about ok, its a full size pen, with a long thin eraser in the barrel and a small graphite nib. Just a bit odd. I do think these items are overpriced for what they are and will not be ordering again, and cannot recommend to others. Don't be seduced by the very pretty website!

This company is no good! They ship broken items and do not respond to emails and their phone number doesn't work. Save your money because you will be disappointed in the low quality items they ship out v-e-r-y s-l-o-w-l-y! Lesson learned, will never order from this shop ever again!!