Kawaii Pen ShopReviews of kawaiipenshop.com

Overpriced products and basically non existent customer support. Multiple requests were simply ignored or no help offered once you finally get an answer. Can't recommend ordering here at all, save yourself the trouble.

Company registered in Wyoming WY, but charges sales tax for all other states. Products ship from China directly, so there shouldn't be any local sales tax charges. Very suspicious of tax evading practice. They do ship legitimate products, I received products, hence 2 stars.

First time: Ordered my stuff, it all came in a short amount of time, it all was fine. Second time: Ordered, then they asked for my phone number for some reason? I tried to cancel the order because they had told me specifically that my order wouldn't be shipped without my number. It's been a WHOLE MONTH and they havent cancelled my order. So i guess i just made them mad & they're deciding to keep my $60. Just don't risk it. Find substitutes on Amazon. These people will weaponize the language barrier to feign ignorance and it's all incredibly frustrating.

Package arrived cut open and taped up with everything removed and only one small item still inside. (Ordered 7/20 - damaged package received 8/9) I contacted the company to see what could be done. Received a request for a photo of the package and after some time, I wrote again and was told they were busy and would get back to me soon. Have not heard anything to any message I have sent at this point (Now it is 10/2023). Even if the items were stolen by someone, an apology on behalf of the company would have been appreciated. So now I have a $95 roll of Washi Tape that technically cost $3. Will never purchase from them again and will tell others to do the same.

I bought two things enthusiastically: a set of pens and a planner. Received the pens, but not the planner. I supposed they would arrive in two different packages, but weeks went by and no sign of the planner. I sent multiple emails and used their Contact Us page countless times, and I have the receipts for them. Absolutely no answer. I added them to my contact list in case, but they simply didn't answer. So any attempt at getting a refund was obviously ignored. One day, after many months, I found that in their mobile page, they have a Chat. It's the only way I managed to speak to someone. The person told me that the item had gone Out of Stock, which 1. could have been communicated at the time, yet they didn't, 2. when I checked the product page, it was still in stock. However, they told me to choose another product because a refund was gonna be hard as time had passed. I didn't want to seem like a difficult person so I complied for a moment and chose a different product. The person let me know they would send a new tracking number, which I never received. So here I was again, respectfully sending emails to send a refund. To this day, I haven't received a single email back; checked Spams, nothing. I don't recommend this page. The planner was around $30, which I could have used anywhere else, like on a website that actually delivers.

Do not shop from this company. My order got lost and they kept asking me for proof even though the carrier had contacted the shop already. I got the carrier to send me an email explaining what they had done in regards to the shop. I forwarded that email to the shop. Since then, they just keep me in a circle of the same default answer about being busy and that my email has been forwarded to a senior manager. They still have the money the carrier, sent to the shop to send to me.

I call myself a regular customer. For a small fee they offer discounted FedEx shipping to the UK (it depends on the size of your order). The orders arrive fast usually within 3-4 days and are well packed. The items are very cute and there's so much selection. I really enjoy shopping with them.

Fast delivery using the FedEx service. I received it in 3 days to Europe. All VAT was included so I did not have to pay Extra