Kawaii Pen ShopReviews of kawaiipenshop.com

Ordered a couple pencils, a cute pencil bag, washi tape, and a washi tape cutter and got free shipping. I got this order incredibly quickly from when I place it (10 total days to the US) and all the stuff is so cute and great quality. For the cost and shipping speed, highly recommend if you want some truly unique stationary.

I had been looking for a cute notebook for a while when I stumbled upon Kawaii Pen Shop. I placed an order for some stickers, pens, tapes and a notebook, and I even used a special promotional code they had at the time. I received the package 10 days later. Everything was safely packed, nothing was missing, and I even got a separate little package inside my bigger one with tons of extra items. I am so happy with everything, especially my Tales of Japan hardcover notebook (that I even got an extra of with the promocode - they even made sure to pack a different design than the one I ordered!) which is simply beautiful! Thank you Kawaii Pen Shop!

Was delighted to receive an email with their top products for lefties in mind. We're often forgotten and because the majority of people are right handed they cannot conceive the problems we face doing the simplest everyday tasks - a highlighter with nib window!!! Brilliant!

Tried to order $4.99 stickers, only when I almost completed checkout shipping was going to be $40 !?!?!🤯 Be aware and also check out their BBB reviews, 5 compliants, mostly people never receiving their orders. No replies back when people asked where is their order.

Their transport time is too long. Wish I hadn’t made my order.

Stickers et washi tape belle qualité Bel esthétique aussi. Du choix. Rapport qualité prix très correcte. Livraison sans souci, bien emballé. On peut les contacter malgré la distance et la langue. On a une réponse. Très bien.

My first order with them took forever. I had ordered a month in advance for a gift for friends and it came so late that I couldn't give them the gifts on their birthdays. The quality of the items was wonderful though and I decided I would order from them again and make sure to order even earlier. I ordered a set of pens and some stickers (and possibly something else, I don't even remember now) for the child I nanny as a Christmas gift. However, they were still late with the order, and to make matters worse, when they finally did deliver it was the day before Christmas and my package was either lost by the mail service or it was stolen off my porch. I've been going back and forth with customer service for over three months now and all they tell me is to check with my postal office (which I have and they reiterate that it's not with them and it was dropped off on my porch the day before Christmas Eve). I was told at one point that I would have a manager contact me to resolve this issue and never heard from said person. I tried giving them more time and being patient but it's now late February and I first contacted them at the end of December about my issue. I won't be purchasing from this shop again. The way they're handling my claim is entirely dismissive. I wouldn't recommend using the shop for anyone. They take way too long to deliver and won't help you if your items don't make it to you.

I have been ordering from Kawaii Pen Shop since Feb. 2020. I have always received my orders in a timely manner (given where their coming from and the pandemic situation) and always undamaged. On top of that, everything has been adorable and affordable! I cannot recommend them more!