Kawaii Pen ShopReviews of kawaiipenshop.com

Very disappointed with this company. I love the products and have ordered a few times in the past, but I'm very unhappy with my current order. I placed it on January 27th. It was not shipped until February 3rd, a week later. When I click on the tracking information, it is extremely vague and not useful. There is no estimated delivery date. The website says 7 to 18 days for delivery to the U.S., but the customer service representative who emailed me said three to four weeks. This was supposed to be a birthday gift and was needed by this Friday, but it doesn't sound like I'll get it anytime soon. Will not be ordering from this company ever again.

I recently placed a small order and fully expected to be joining the reviews that others gave indicating that this retailer isn’t trustworthy. I was pleasantly surprised to receive my order - which did ship from Hong Kong - in a reasonably quick time period, and including all the items I had ordered. The items aren’t the highest-ever quality, but I know from past experience that this is an online version of the type of store that sells okay-quality, extremely cute items, so that was fine with me and fully expected. Shipping was slightly expensive, but it was reasonable considering the package came from the other side of the world. I always pay about this much to ship items from Asia. I contacted customer service once, to ensure my items had all shipped, and they did take a few days to reply but they confirmed everything shipped correctly - and when I received my package, that turned out to be correct. I had applied a coupon code for a gift with purchase, and I did receive it. The gift was actually better than I had expected! Overall my experience was quite positive, and I will most likely order from this shop again.

It took awhile for the company to respond to my order questions. The orders take 3-4 weeks to arrive and I didn’t realize that.

My husband and I have both bought from this company with no problems, but that ended on Sunday. Somehow the shipping address got changed in my husband's account. He did not change it and only saw the problem after the transaction completed. We live in Canada and his order is shipping to Tennessee. He immediately got in contact with them and they say they can't do anything about it! Efforts to cancel on Shopify were not fruitful either. The order hasn't shipped yet, so why can't they fix this? I will spread this all over the internet if I have to. Do you honestly think the David Johnson in Tennessee is going to return it? We're out over $120 unless this company fixes this.

This company is shady and sketchy. They use a residential address in Wyoming as their "business" address but shipments all come from Hong Kong. Customer Service is almost non-existent. I placed an order because I wanted to use a promo code. The promo code did not work upon checking out. But I stupidly still placed my order and then emailed them right after so they could apply the promo code. Took them 5 days to respond to me about my order. By the time they responded, my order had shipped and could not be altered but had they replied to my email when I sent it and not 5 days later, they would have been able to help me. Customer service could not have cared any less. They already had my money. They also inflate their social media numbers. They have like 380,000 followers but only get like 20 likes per post. It's clear they have purchased all those followers since it doesn't match their engagement ratio. BUYER BEWARE.

Such a fun shop. Great products, perfect to soothe my itch for nostalgic Sanrio items as well as some adorable and practical office supplies. I have made multiple orders now and plan on continuing shopping with Kawaii Pen Shop!

DO NOT BUY FROM THIS COMPANY. You’ve been warned!!! I wish I read the reviews prior to ordering. I ordered from them over a month ago and I have not received my order. I reached out to customer service and they are not responsive.

I wish I read theses reviews before I bought anything from them, spent 70 dollars for subpar products. Soo expensive and over priced, their marketing for free stuff is a scam, tge coupon they provide does not work and if you complain all they say is it's already been shipped and they cannt do anything, they will not refund or work with you, really bad customer service. You're better off buying from Daiso or Amazon. The shipment took 2 weeks and the package wa open, missing items and just flimsy sh!tty quality. DO NOT BUY FROM THIS WEBSITE