Kawaii Pen ShopReviews of kawaiipenshop.com

I have ordered something in May 2023, the order was never delivered, custom support kept telling me to wait and never even refunded anything.

Ordered back in February and still haven’t received my order in April. Customer service refuses to answer my inquiries other than to tell me the tracking information which says the package hasn’t moved since February.

Delighted with my order! It was my first time shopping at Kawaii Pen Shop and i'm so happy with everything I got. It did take a little bit to get delivered, but as advised on their website, and when contacted Customer Service about it they replied fast and were very helpful. Will definitely be shopping again!

my items arrived quickly considering how far they had to travel. my family loved the items especially the sanrio stickers

I read reviews on here after ordering $45 of stuff and got super scared that I'd get scammed but my experience with them was actually great! They emailed me asking for my phone number to upgrade my shipping which was a bit suspicious but it turned out fine. Items were packed safely and arrived EXTREMELY FAST!

HORRIBLE SERVICE!!!!! Takes weeks if not a month to receive a few stickers...I will NEVER use these people again...STILL have not received my order and it's been forever!!

I had placed a large order for my daughter's birthday, but I forgot to enter my phone number. The next day the customer service for Kawaii emailed me asking for the number before they could process the order. In the meantime I had changed my mind about the order (within less than 24 hrs of placing it, because my daughter apparently already had a number of the items), so in reply I asked them to cancel my order and refund the payment. I didn't receive a reply, so I emailed them again, but still didn't get an answer, so then I contacted them through their website. I received a reply, stating that I would receive an update within 3 days. After 3 days there was no update, so I contacted them again. I received a reply that they would escalate it to the manager. And so it kept on going a few more times, until they suddenly completely stopped replying. So I called my Visa card and filed a dispute and got my money back. I advised my daughter to never buy anything from them again! This whole process took about 2 months before it was resolved through my Visa card company. Not a good company.

Scammers. I bought an agenda, found it for half the price of the store in Amazon so I cancelled my order. Of course they cancelled the product but they never returned my money. They told me in customer service that they had “escalated to a manager” and then just ghosted me. Poor customer service and they will just steal your money up front.