Kawaii Pen ShopReviews of kawaiipenshop.com

Seller charges German sales tax, even though the seller is registered in the US. The markers I ordered had very little ink flow, unusable trash.

Lovely items, all carefully wrapped in bubble and in a pretty pink jiffy envelope. Very happy thankyou

Lieferung hat 2 Wochen gedauert, damit muss man schon rechnen. Alles ist so wie beschrieben angekommen, bin echt zufrieden mit meinem Einkauf!

I tried to place an order to receive a free item as advertised. However, no matter how much I added to my cart, the promo code wouldn't work—it kept saying my items didn’t qualify, despite meeting the requirements. I even looked for alternative places to enter the code, but accidentally completed the order in the process. I contacted Kawaii Pen Shop within the hour to explain the issue and asked if they could either add the free item manually or issue a refund. After three days with no response, I followed up. Two days later, they finally replied, saying my order didn’t meet the minimum amount for the promotion. They completely ignored the part where I explained that I had added more items and the code still didn’t work. I responded again to request a refund. Three more days passed before I was told that my order had already been dispatched—yet I never received any shipping confirmation or tracking information. This used to be a reliable website with easy-to-use promotions, but sadly, that no longer seems to be the case.

I've always been really happy with my purchases. However, one item in my recent purchase was so bad I left a 1 star review (this was based on quality for the price). It didn't appear on the website, and when I left a 4 star review for another item it appeared right away. Also, the 1 star review wouldn't let me include videos or photos, it just jumped back to the website as soon as I hit 'next'. Moral of the story, the reviews on the site mean nothing. In light of the other reviews on this page, I can say that I did receive the promised freebie pack and my order arrived promptly. The freebie pack was excellent. I'd order again, but I'd never trust their notebooks again. Happy to amend this review if my website review appears on their page.

Kawaii Pen Shop - so cute but low quality merch probably not authorized. Took forever to receive, then they sent me duplicates of one sticker pack instead of two different ones. Emailed to explain. Three days later they asked me to send a photo of what was sent. Three days after that, responded that they've "escalated" to the manager who will get back to me within 48 hours. Two weeks later, I again wrote saying it's been a while... three days after that got a message saying be patient they have so many emails. Two weeks later I wrote again and three days later again received email saying be patient. They then sent an email asking for reviews. I was honest in them all and of course they'll never be posted. Everything on their site is five star reviews. The merch is poor quality. My snoopy tote bag was printed only on one side and is not the size advertised. The stickers can't easily be peeled off and are printed only matte paper - not even usable. I am smarter than this - don't know why I got sucked in.

The quality was absolute garbage. I also am missing an item, and one was two of the same sticker pack when it was supposed to be one of each variety. $5 for a sticky note pad that is so small it can't even be written on and only 30 pages. Definitely could have gotten that from a dollar store. Looks like it ships from US, but actually ships from Hong Kong. Also, says it will deliver in 18 days but took a month. Will not order again. I have reached out to them about my missing item and the mixup in the stickers and will update with a better review if this is fixed.

i like it, it slays