Kawaii Pen ShopReviews of kawaiipenshop.com

SCAM do not order - did not receive all items ordered and unable to secure a refund although I reached out to customer service via email. I had to submit a "clear photo" of the items I did receive, but they won't refund the item that did not ship out. They charge in full before your order is even processed, so you are charged for all items even if they don't all ship.

Unfortunately, the cute calculator I purchased as a treat for myself didn't work when I put the battery in, and after sending video proof to the company and asking for a replacement they just ghosted me and stopped replying. Very disappointing as they are flooding my socials with ads still for the same product.

I don't know if anyone else has come across this, but what alerted me to scammy behaviour was that I was adding items to my cart and it kept saying $x until free shipping, so I added a couple of more items thinking I may as well get these extra things for the same amount as the shipping would have been. Then once I reached the required amount, it still said I was eligible for free shipping for my country (including in the small print), but added on a mandatory $25 shipping fee. This fee was added into my cart before I was even allowed to select shipping, plus further down the cart it was the only shipping option provided. I'm so glad I refused to pay that amount of shipping, because it prompted me to check reviews and find out that the items they sell are actually low quality. I was fooled by their name into thinking they were a Japanese company and the prices also fooled me that they were quality items. Very happy to remove the items from my cart and never shop here! UPDATE: I emailed them to ask about the shipping fee and they answered that they had changed the free shipping rules for 'some countries' (even though the small print still stated my country was included) - I imagine they say this to anyone who questions it.

Placed an order, got an email that the 2 x items were out of stock and was offered a store credit. I asked for a refund as the items could not be provided - have been ghosted, it's now been over 1 month, no refund and no resolution. Absolutely appalled.

This company is a huge frigging S.C.A.M. I placed 3 orders between Sept 1-2. It's been over a MONTH and they still haven't shipped yet. I paid for tracking and insurance. Reaching out to customer service is a joke. I've emailed them at least 20 times in the past month asking where my orders are, and they only replied once asking for the order number that was in the form!! Don't waste your money here, I am an unfortunate victim to this kawaii scam. Thankfully I was able to dispute the charges, as these were all fairly large orders and most were gifts.

Mixed quality products. Some ok some absolute rubbish. The most appalling customer service!! The worst I’ve ever experienced. Some Products arrived broken and I contacted customer service 4 times was told someone in management would get back to me and they never did despite repeatedly chasing this up! Would never buy from here again!! They effectively stole my money as I paid for items that were broken and unusable and couldn’t get any help or refund!!

Pay extra express delivery (3 days) - ordered on 11th Aug but received on 20 Aug. When item received, 1 item was wrong and it was a cheaper item than what I ordered. I reached out to the shop through their contact email and there was no reply..The Sanrio case bought was loose. Overpriced items.

After seeing their ads over and over again on Instagram, I recently bought some Sanrio items from Kawaiipenshop and received them a month after ordering. Really sad to report that they were all bootleg items that were extremely poorly done. For example, a small cosmetic bag was poorly stitched and seams uneven. It also had a poorly scanned copy of the shop tags included. So disappointed!