Kawaii Pen ShopReviews of kawaiipenshop.com

I ordered 4 pastel colored eternal inkless pencils. There is a very short piece of pencil lead in them with a long eraser. It doesn't make sense why there isn't more lead. Also, they write so light you can hardly read it. I am extremely disappointed and will not order from Kawaii again.

I paid for express 3 day delivery but my package wasn’t even shipped for ten days and after that it’s been in transit for a week and it’s not leaving china. The customer service is horrible they don’t reply at all I tried to cancel the purchase because it wasn’t shipped after I sent the email it suddenly got shipped but in transit ever since. Don’t waste your time with this company they are a scam I only found out they are in china after it got shipped. Please don’t waste your time with these useless people.

I looked at the site but did not order anything however I was charged $22.98. I have contacted customer service and am waiting for a reply.

I have ordered from them a few times, never had any issues until recently when an item was missing and asked for a replacement or refund. I've been told that it has been escalated to a senior manager and get a response in 1-3 business days. I had this answer every time I emailed them that nothing happened, and finally when agreed to have a refund, no one seems to be looking into it. This has been going back and forth the last 2-3 month. Never been more disappointed!!! Never going to order again and be aware if you think about doing it!!!

Ordered well above the minimum amount to receive free gift package. On checkout, there was no place to apply the discount code to get it. Emailed immediately and 2 days later received an email stating it was too late for it to be added as my order had been processed. Automatic notification stating that order had been processed arrived a week later so something isn't adding up. Won't be purchasing from again after feeling like I was scammed.

I'm surprised to see negative reviews because I don't have enough good things to say. My items arrived fast and are so beautiful, I got SO many freebies by using a code, and I'm extremely happy with everything!

In November’25 I placed an order that was over $145 and was supposed to receive a 20 piece mystery box free. Well I received my order minus 2 of the more expensive items that I had paid for, and then to top off the disappointment the 20 item box was missing 3 items!. When I contacted the store on the 29/11/25 to tell them I was missing at least 5 items, I was told that it was a matter of what was available in stock at the time. That I could probably understand IF they weren’t continuing to advertise the 20 pieces free! When I pointed this out I was told they would have to consult their supervisor. There was no mention of the fact that I had purchased items which they had failed to deliver. I then waited a month to hear back, nothing. I contacted them again at the end of December and was told they were extremely busy and they would get to my request for a replacement for the missing items. It is now the 02/02/2026 and still NOTHING! This is the WORST customer service I’ve ever experienced. Don’t trust Kawaii Pen Store! Otherwise you might as well just stick your wallet in a post pack and send it to them so they can just help themselves…..

So sad. For perhaps 50p more spent on decent lining fabric and 50p working out a better production process , my Totoro shoulder bag would have been perfect. Plenty of pockets. Great colour and size. But the lining is almost plastic and is incompletely sewn. I like a challenge and kniw that I won't get any customer care so I've reinforced the entire base internal seam with glued tape. If you buy this bag but be prepared to finish it off yourself! 3 star review given so it will be posted