Kawaii Pen ShopReviews of kawaiipenshop.com

I had recently made an order for a set of washi tape (and stickers). Just before I paid for the order, one of the washi tapes was removed from my cart as the online store said it was ‘out of stock’. I usually don’t leave negative reviews, but this completely peeved me off. It would be fine if they were genuinely out off stock. I even asked the customer representative to check whether this was still in stock as I would like to add this to my order. And they told me I couldn’t. However lo and behold, not even one day after the order was dispatched, the washi tape is now back in stock on the online store. They should have checked more thoroughly or told me that they expected it to be back in stock very soon! This is extremely frustrating as I cannot order this without re-paying the expensive express shipping with Fedex. I have contacted them to see if anything can be done. No response yet, but I will update the review based on their response, and whether I even receive the package (there’s a lot of people here that haven’t received their order).

Items never arrived, extremely poor communication from company - eventually had to raise the issue with PayPal and only after going through the PayPal resolution centre did I get a refund!

Love receiving my orders from you! Everything you sell is delightful, of great quality, super kawaii and always beautifully packaged. Keep up the great work, Francia

Ordered a few items, they have never been received. On request for feedback, you get sent a tracking number for the item being shipped a MONTH after purchase. A month later and still nothing, so its been two month since ordered. Next email will be to request a refund. that, I am guess will never happen based on past reviews that i now wish I had read before ordering!

Tengo 7 pedidos pendientes (ya pagados) hace casi 3 meses y la tienda ni siquiera responde cuando van a enviarse.

Ordered on Nov 30 2020 and never received the order but was charged. Sent over 8 email inquiries about my order and no response until I requested a refund. Response received and was told it would take 3-5 business days. This was on March 30, 2021. Today is May 24, 2021. I have yet to receive my refund. Previously my orders went through but the orders takes a couple of months to be received. I wouldn’t order from here with the way business is done. Lack of response and months for an order to ship out is not ok.

Perfect experience

I’ve been purchasing my stationary and gifts from KPS for years now and never had an issue. Packages do take a while since covid, but they managed to fix some of the delays (for me now sender - Italy takes around 2-3 weeks). I always choose the insurance option, and follow the updates via tracking code. I mostly purchase Kokuyo paper products, BGM washi tapes and stickers, Tombow & Uni Jetstream pens and pencils, etc. and the product quality is always impeccable. Very convenient and affordable prices too, especially considering the free shipping. They have some store-brand items too like washi tapes and notebooks, and those are really good quality and well thought products too. I contacted their customer service several times because early on the tracking code wouldn’t show up in the ‘your order has been shipped’ email, and they always answered kindly and took suggestions for new/related products (like loose leaf paper refills) to add to their stock.