Kawaii Pen ShopReviews of kawaiipenshop.com

I would give this company 0 stars if I could. I ordered something that ended up being delivered to a different address. I emailed their customer service hoping I could get a new order issued. Because FedEx shows that my package was delivered, they are refusing to do anything about it. I have sent several emails stating I never received the package but they would rather trust the "proof of delivery" that doesn't show what address it was delivered to. I used FedEx shipping to make sure I would have the insurance if I didn't receive it but they are refusing to honor that. Don't ever buy from this company if you have issues getting packages. Their customer service is terrible and they won't actually do anything to help you if your package gets lost or misdelivered.

Do not order from this shop! If your items are lost in transit you are SOL! I did not receive my items and their refund policy states you must wait 120 days before receiving a refund. I contacted their customer service repeatedly asking for a refund and their response was always "we will issue the refund in 2-5 business days", but I never received a refund. They dragged this out past the 180 days that Paypal allows to dispute a payment.

The items I purchase are usually stationery items - pens, washi tape, stickers, paper. They are adorable. I get lots of comments at work asking where I got my pens/calendars. I have seen a lot of reviews about people not receiving their packages. I know that free shipping is a good deal, but since it is coming from China I choose to spend the extra $10. So far I have not been disappointed. I generally receive my packages in about 5 days via FedEx to USA (East Coast) and can track the package the entire way.

I made an order on 6th January, I was already expecting delays due to the global pandemic going on so I have no issues with that. My delivery was tracked and reported to have been delivered on 23rd January but doesn't say to whom or where, they haven't even been able to tell me which courier my parcel was passed onto when it arrived in UK. At first the tracking said my parcel was in Canada instead of UK, after emailing them they had sent me another tracking number and another parcel or the same one arrived in UK. After that it was said to be delivered and still not received my parcel, I emailed Kawaii Pen Shop, they told me to check my local post offices which I have done, also with neighbours and have had no luck. They then told me that they would investigate on the situation and pass the case to their Senior Manager but I didn't get an update or response for over 2 weeks now. I'm most likely going to just contact my bank about this because they're not looking to communicate and resolve this at all. Save your money and shop elsewhere.

Great experience, great store

No issues with the shop itself, easy ordering, good delivery. Extremely disappointed with the quality of the product (classic corduroy backpack-6 colors). I looked for a "proper" shop on purpose and happy to pay more money to get quality as I want kid's high school bag to be better and last longer. I could have bought same quality for $10 dollars at kmart or for $11.50 at aliexpress, instead of the $25 I paid. Exact same quality as your cheaper places. Very disappointing.

I ordered the maruman kurufit binders and campus paper refills. To be honest after reading the reviews on this site i was worried that i got scammed, fortunately i wasn't because my package came. However it does take a while, mine took almost a month to arrive. But the products are great quality and arrived in perfect condition.

Great experience, super quick delivery and great quality