Kawaii Pen ShopReviews of kawaiipenshop.com

Honestly, I would have out 0 starts if I could but unfortunately, I'll stick with one star. I place an order since April and I demanded a refund. It's been I don't know how many months and they still refuse to give my money back! The order was more that 100$ CA and each time I mail them, I always get the same answer: 'Sorry We're having a large amount of inquiries at the moment, we will come back to you asap' or ' thank you for your follow up, I transmitted your inquiry to my manager, you'll get an answer in 1-3 business days' Guess what? I NEVER GOT ANY ANSWER, THEY STILL HAVE MY MONEY AND I'M NOT PLANNING ON GIVING UP UNTIL I GET IT BACK! I'M SICK OF ALWAYS GETTING THE SAME ANSWER! IT'S BEEN 4 MONTHS? WHEN IS IT GOING TO BE MY TURN? Please be careful shopping there. Sure the stationnaries are cute but it's not worth this trouble

I've made three orders with Kawaii Pen Shop now, two for myself and one on behalf of a friend. Each one has come in a relatively timely manner with excellent packaging and of course delightful products. I love everything I've gotten and my creativity has definitely taken a boost! All of my interactions with customer service have been delightful and I can't thank them enough. Excellent!

Dieron seguimiento a mi correo donde informaba que había transcurrido más de 30 días desde mi compra, me enviaron un correo con el número de guía y pude seguir su traslado, asimismo, el día que iba a llegar mi paquete me enviaron un correo para estar al pendiente. Disfrute mucho mi compra

I ordered multiple times from their site. Considering the actual situation with Covid ecc. is understandable that the shipping is slower. By the way, given an issue they have always replied to me and the items puschased are extremely cute.

Never received order, never got a refund. $65 out the window, they wouldn’t do anything to make it even partially right, even after reaching out to them multiple times. Obviously I would not recommend!

Recibí mi pedido sin problemas, sin embargo el tiempo de espera fue casi de 28 días para recibirlo en Kansas, Estados Unidos. Utilice el método normal de envío. Esto es algo que deben de tomar en cuenta, ya que los envíos se despachan desde Hong Kong. Si eres de un país latinoamericano, puede que tarde más y debes de tomar precauciones. Confirmo que el servicio al cliente es casi nulo, por mi parte tuve que estar pendiente del número de tracking y el recorrido que aparece en la página que ellos te proporcionan.

This company has great customer service, then respond to emails and my package arrived in a timely manner. Was wrapped and very secure for going through the mail. You can tell they appreciate their customers.

Terrible service, the items haven't arrived yet despite all the info being correct, it has been almost 100+ days now. I tried to ask them if they could re-send the items or if a refund was possible, and they don't even reply back to my e-mails. it was a particularly large order of various items from their shop so I would at least expect some sort of customer service to help out a bit. Given the chance I would not buy from them again. Behind the cute website it seems to be very shady, and looking at other comments i don't seem to be the only one with this issue as of late.